Technical Support Engineer II
Technical Support Engineer II
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$ 74800 - 93500
1 Vacancy
Job Description
Cohesity is a leader in AIpowered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AIbased threat detection monitoring for malicious behavior and rapid recovery at scale.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Support federal and commercial customers over the phone as well as cases creaed via our portal. Shifts may include standard business hours and/or early evenings nights to cover weekdays and weekends.
Position is located in Roseville MN or Heathrow FL
Hybrid work model with 2 days minimum per week in office
Responsibilities
Provide advanced technical phone support to customers using NetBackup and
typical customer may be a senior systems administrator consultant or DBA
Responsibilities include but are not limited to:
o Resolve very complex or previously unknown problems requiring high level technical
expertise and business acumen
o Recreate customer environments and problems to aid in troubleshooting/case resolution
o Function as the Technical Support liaison with Cohesity Engineering
o Consult with management in directing resolution of critical customer situations
o Collaborate with Cohesity Partners and vendors to resolve multivendor issues
o Document resolutions in accordance with Knowledge Management practices
o Author/Edit TechNotes and TechAlerts
o Continuous development of industry technology business and leadership skills
o Provide Probable Cause Analysis (PCA); ensures information is captured for Knowledge
repository
o Determine and communicate recommendations on Support readiness for new products
and features
o Participates in prerelease product analysis and beta programs
o Provide feedback to improve productquality/functionality
o May require travel tointernational/domesticsites
o Consults with Support management on continuous process improvement and process re
engineering
o Participates in process planning and makes recommendations for improvements
o Represent Technical Support at company and customer events
o Other duties as assigned
Qualifications:
o Advanced NetBackup administration and troubleshooting experience.
o BS in Computer Science equivalent experience or related major with course work in
Structured Programming (C or C and/or Java)
o Systems Administration expertise on Windows or one of the following Operating
Systems (Solaris AIX HPUX Linux)
o Network communication performance and administration
o System I/O and performance
o Scripting expertise
o SQL (Structured Query Language)
o Relational Database Management (Oracle Sybase Informix)
o SCSI hardware (tape drives libraries storage subsystems) configuration experience
o Storage Area Network (SAN) experience
o Possesses worldclass problem solving and troubleshooting skills
o Demonstrates rolemodel level customer service/support skills
o Demonstrated skills at working within a team environment
o Possesses superior listening skills
o Ability to adapt behavior and approach depending on audience
o Ability to multitask and manage time well
o Superior verbal and written communication skills
o Can direct own learning activities and professional development strategy
o Ability to establish technical credibility with customers peers and Engineers
o Can create and write complex procedures
o Demonstrated ability to successfully manage large longtimeframe projects
o Stays current on industry developments and market trends
o Able to maintain a positive attitude throughout the support process
o Takes a calm and mature approach to dealing with difficult problems and people
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws This position has a starting pay range as listed below. Actual salary depends upon many factors including a candidates skills qualifications and experience location and salary expectations and therefore a starting salary at the low end high end or even above the stated range may be offered. This position may also be eligible for bonus compensation commission (if in a sales function) and/or equity grants. Additionally fulltime employees are eligible to participate in ourcomprehensive benefits framework including health and wellness benefits vacation paid holidays and refresh days 401(k) retirement plan life and disability insurance coverages and other benefits the Company may offer from time to time.
Pay Range :
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For information on personal data processing please see our .
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at 18559COHESITY or for assistance.
InOffice Expectations
Cohesity employees who are within a reasonable commute (e.g. within a fortyfive 45 minute average travel time) work out of our core offices 23 days a week of their choosing.
Employment Type
Full-Time
