Senior Manager - Patient and Family Experience
Senior Manager - Patient and Family Experience
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
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The Centre for Addiction and Mental Health (CAMH) is currently seeking a fulltime permanent Senior Manager Patient and Family Experience. Reporting to the Director Quality Experience and Patient Safety and working collaboratively with the Medical Director the Senior Manager will lead patient and family engagement through the development of CAMH programs and initiatives guided by best practices and a commitment to codesign.
The Senior Manager will work alongside the dyad leaders (Director and Medical Director) for Quality Experience and Patient Safety to create and deliver on the strategic priorities and operation goals of the Patient and Family Experience team. This work will include overseeing expansion of services to support families/caregivers at CAMH the Patient and Family Experience Office (PFEO) and refining CAMHs approach to receiving feedback through surveys and other methods. The Senior Manager also provides oversight to several program areas that directly support patients and families including the Family Addictions Services Clinic and the Gifts of Light program a donor funded program that provides over 16000 patients resources and experiences to support their health journey teams providing support in the patient and family resource centre and other family services.
The Senior Manager will work closely with the organizations Data and Insights team to drive quality improvements that enhance the experience of patient and families. This role will also partner with the Quality and Patient Safety team to support the organizations initiatives related to quality and patient safety. Linking experience data to clear initiatives that enhance access processes outcomes and experiences of care.
You will support a workplace that embraces diversity encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 100 Stokes Street.
- Masters degree in a health related discipline healthcare administration public health or a related field is required.
- 57 years experience in a healthcare setting with a focus on quality improvement patient safety or a related area.
- Minimum 23 years experience leading a team within a healthcare setting with a focus on quality improvement patient safety or related area.
- Regulated health professional in good standing
- Certification in healthcare quality is an asset
- Certification in Alternative Dispute Resolution or Mediation an asset
- Lean certification an asset
- Experience with RLDatix software preferred.
- Experience in a mental health and addictions setting may be an asset.
- Experience in data analysis project management facilitation and quality improvement initiatives.
- Knowledge of healthcare quality improvement methodologies and best practices.
- Ability to collaborate effectively with healthcare teams and stakeholders.
- Attention to detail and a commitment to patient safety and quality care.
- Demonstrated skills to liaise effectively with stakeholders in the community on behalf of CAMH demonstrated sensitivity to the principles of diversity and culture the ability to challenge and to motivate others and the ability to forge strong relationships with staff and the clients they serve are required.
- Excellent Computer skills (Access Excel Powerpoint Project Outlook Feedback Monitor Pro etc) and an understanding of databases are essential.
- Demonstrated ability in oral presentation data analysis and report generation and reportwriting skills
- Demonstrated awareness and adherence to established standards of professional practice and personal conduct
- Bilingualism (French/English) or proficiency in a second language is an asset.
Required Experience:
Senior Manager
Employment Type
Full Time
