Journey Management Lead

Job Family:

Travel Required:

Clearance Required:

We are seeking a highly skilled and motivated Journey Management Lead to join our team. The ideal candidate will be responsible for establishing and managing the Journey Management plans for large transformational programs through creating team structure developing change strategies and supporting communication and training initiatives. This role requires excellent leadership strategic thinking and the ability to manage change impacts across various stakeholders.

What You Will Do:

• Establish and manage the Journey Management Team structure to ensure effective collaboration and .

• Develop change strategy and gather change impacts across business IT and other stakeholders to ensure alignment and smooth transitions.

• Support the development of early communications to internal stakeholders to keep them informed and engaged.

• Support the development of training strategies and enablement plans to ensure stakeholders are wellprepared for changes.

• Assist in identifying changes to the operating model (ways of working) to improve efficiency and effectiveness.

• Establish change communication channels e.g. Training and enablement site/repository weekly/monthly reports email updates allhands meetings intranet postings training sessions and monitor effectiveness through feedback.

What You Will Need:

• US Citizenship is required

• A Bachelors degree is required

• Minimum SIX 6 years of experience in change management training and journey management or a related field. Experience in working with toptier commercial consulting firms in the Financial Industry is preferred.

• Experience with Loan servicing (Mortgage Student loans) platforms e.g. ICE MSP Sagent and regulatory compliance processes is highly desirable

• Proficiency in developing and implementing change management strategies and plans. Strong analytical and problemsolving skills are essential

• Excellent communication and interpersonal skills with the ability to present technical and business information to a general audience

• Experience in project management including the ability to manage multiple tasks and projects simultaneously. Familiarity with program RAID logs and risk management is a plus

• Demonstrated leadership skills with the ability to lead and motivate a team to achieve business objectives

• Proficiency in data analysis and reporting tools such as Excel Tableau or Power BI

• Ability to manage relationships with various stakeholders including business IT and other departments

What Would Be Nice To Have:

• Certifications: Relevant certifications such as Certified Change Management Professional (CCMP) the Prosci Change Management Certification or the Change Management Specialist (CMS) and PMP (Project Management Professional)

• Masters degree

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• ShortTerm & LongTerm Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.