Associate Director Platform Operations

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Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

About This Role

The Associate Director Platform Operations is responsible for ensuring the stability efficiency and observability of the companys modern data platforms and integration services. This role leads the operations function for data lake data warehouse integration and orchestration platforms managing system uptime cost governance access controls and incident response across a complex hybrid cloud environment. You will build and lead a team focused on enabling data availability monitoring and cost accountability at scalewhile partnering across engineering security and governance teams to meet enterprise standards and business SLAs.

Key Responsibilities:

Platform Reliability & Operations

• Own and oversee operations for key platforms including Snowflake AWS Nexla Superblocks and other modern data tools.
• Establish robust monitoring observability and alerting practices for pipeline and platform health.
• Ensure platform uptime performance and security through proactive capacity planning incident management and maintenance strategies.
• Ensure platforms are optimized for performance scalability and reliability.

Innovation & Efficiency

• Lead efforts to optimize platform performance reduce costs and improve data accessibility
• Work with Finance and leadership to build dashboards forecasts and chargeback/showback models for data services.
• Partner with engineering and product teams to ensure costeffective design and usage of compute and storage resources.

Access & Compliance

• Enforce finegrained access control RBAC and audit policies across data platforms using tools like AWS Lake Formation AWS IAM and native platform capabilities.
• Collaborate with Data Governance and Security teams to ensure compliance with internal standards and regulatory requirements.
• Support incident response and root cause analysis for platform and datarelated issues.

Team & Stakeholder Collaboration

• Lead and mentor a team of platform administrators observability engineers and FinOps specialists.
• Partner with Data Engineering Platform Engineering and Application Integration teams to ensure a seamless operational experience across the data lifecycle.
• Champion continuous improvement through automation tooling enhancements and operational best practices.

Required Qualifications:

• Bachelors Degree.
• 10 years of experience in data platform operations infrastructure or DevOps.
• 5 years in a technical leadership role.
• 3 years of experience managing cloudbased data platforms at scale especially AWSnative and hybrid cloud environments.
• 3 years of experience implementing and managing security and compliance frameworks and enforcing platform access and usage policies.

Preferred Qualifications:

• AWS certifications (Solutions Architect SysOps Admin or FinOps Practitioner) a plus.
• Handson experience with operational tooling such as CloudWatch Datadog or New Relic and cost optimization tools.
• Deep familiarity with platforms such as Snowflake Apache Iceberg AWS Glue Nexla and data catalog/lineage platforms.
• Experience leading platform operations in a data mesh or data product environment.
• Strong ability to communicate with technical and nontechnical stakeholders.
• Background in infrastructureascode automation and platform observability preferred.

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RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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