AHS Bilingual Specialist - Portuguese
AHS Bilingual Specialist - Portuguese
Posted on :
28-04-2025
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1 Vacancy
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Job Description
This is a fulltime 5 working days in office role requirement. We value inperson collaboration and time spent facetoface.
Please note: Position is based in Tempe AZ.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing worldclass support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative selfhelp tools and provide solutions to help our partners better serve their customers.
Language Requirements: English and Portuguese
Shift Requirements: SundaySaturday
Training: 8 weeks consisting of instructor led and selfled coursework.
Key job responsibilities
AHS Specialists provide dedicated support to thirdparty Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazons ecommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of softskills the ability to empathize with others and capable of succeeding in a fastpaced environment. AHS Specialist will also be analytical and customer serviceoriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers department management risk analysts other company associates and thirdparties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70 of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with presuspension and postsuspension level Sellers who are in poor standing.
Summary of Responsibilities
Demonstrates effective clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaises with other departments as required to resolve Sellers issues and questions.
1 years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in payments or ecommerce
6 months of customer service experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Please note: Position is based in Tempe AZ.
strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing worldclass support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative selfhelp tools and provide solutions to help our partners better serve their customers.
Language Requirements: English and Portuguese
Shift Requirements: SundaySaturday
Training: 8 weeks consisting of instructor led and selfled coursework.
Key job responsibilities
AHS Specialists provide dedicated support to thirdparty Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazons ecommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.
The successful AHS Specialist will have a high degree of softskills the ability to empathize with others and capable of succeeding in a fastpaced environment. AHS Specialist will also be analytical and customer serviceoriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers department management risk analysts other company associates and thirdparties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70 of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with presuspension and postsuspension level Sellers who are in poor standing.
Summary of Responsibilities
Demonstrates effective clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaises with other departments as required to resolve Sellers issues and questions.
1 years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Experience in payments or ecommerce
6 months of customer service experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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