Manager Client Services
Manager Client Services
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$ 99200 - 136400
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.
What We Need
We are looking for a Manager Client Services (FPS Manager) to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.
At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!
Are you:
A people focused dynamic motivating positive and inspiring leader
Able to foster collaboration teamwork and continuous learning
Able to encourage a mindset of partnership across the business that drives customer centricity responsiveness and a sense of urgency
As a Manager Client Services (FPS Manager) you will be responsible for creating a culture of empowerment that will enhance the delivery of the highest level of customer service. You will train motivate develop and support a team while promoting an atmosphere of accountability where employees have the autonomy to make decisions that solidify our customer relationships.
You will provide support to drive achievement of customer retention penetration and growth goals. Additionally you will build and maintain all stakeholder relationships by proactively consulting on customer needs and managing processes to optimize the productivity of their fleets.
A Day in the Life
Measures monitors and implements actions to ensure service level and performance metrics are achieved. In situations where contractual customer SLAs exist utilize Power BI to record document and report operational KPIs. Request additional details and proposed action plans from Operations to address KPIs which are below target.
Empowers and coaches FPS Leads Partners and Associates to make confident decisions to grow and strengthen client relationships. Fosters a customerfocused culture with processes that enable the team to deliver customer service excellence in a consistent and efficient manner.
Responsible for ensuring goals are met/exceeded
Overseeing daytoday activity of the team and performance
Provide ongoing feedback guidance and coaching
Ensure effective team and account support for your teams client portfolio
Keep team accountable to performance KPIs and company targets
Live and uphold Element values in every interaction
Build/maintain and foster internal relationships with all stakeholders
Requirements
BS or BA in business or related field required. Some graduate level coursework preferred.
57 years relevant customer service or client account management experience preferably in a B2B service environment
Prior people leadership experience including demonstrated success in maximizing individual and team performance to achieve department objectives and positively impacting employee engagement.
Demonstrated proficiency in utilizing metrics to manage the department identifying process and technology improvement opportunities and building strong relationships with customers and business partners.
* Internally this role is referred to an Manager FPS*
The hiring base salary range for this position is $99200 to $136400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.
Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.
Required Experience:
Manager
Employment Type
Full-Time
