Senior Client Services Operations Representative
Senior Client Services Operations Representative
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1 Vacancy
Job Description
Job Summary
Job Description
What is the opportunity
As the Senior Client Services Operations Representative you will have an advanced level of business knowledge and understanding of the Canadian life insurance industry. You will provide support and problem resolution to our clients with their life insurance policies.
What will you do
Review and management of change requests related to an individuals life insurance policy
Provide a superior and high quality customer service experience to our policyholders and other key relationships
Take appropriate action on urgent and complex cases in accordance with the policy terms and company philosophy
Write/amend routine correspondence to the insured providing policy details
Proactively escalate any issues found in the process impacting clients and provide support to resolve in a timely manner
Be agile and submit or support innovative ideas and process improvements to enhance the customer service experience
Administer policies in adherence to operating and procedural manuals
Act as an SME for the team as and when required
What do you need to succeed
Must-have
Minimum 3 years of experience preferred in management of Universal Life policies
Post Secondary college/university or equivalent
Excellent interpersonal abilities to enable effective interaction & communication (oral and written) with policyholders and other insurance/medical/legal professionals
Growth mindset with strong analytical and decision making skills
Ability to multitask and balance multiple goals and priorities
Nice to Have
Working knowledge of various systems (CAPSIL Ingenium LifeSuite Fineos etc.)
ICA LOMA and/or ACS
Bilingual in English and French is an asset
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A Total Rewards program that includes flexible benefits work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools training and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business
RBC is an organization that succeeds by bringing out the best in its people. Youll be part of a supportive inclusive team that shares common values including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives so you can focus on what you can do best putting clients first.
Job Skills
Active Learning Adaptability Communication Customer Service Detail-Oriented Group Problem Solving Interpersonal Relationship Management Operational Delivery Product ServicesAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
