1st Line Support Engineer
1st Line Support Engineer
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Job Description
About the role
The GelBottle Inc. is on an exciting growth journey and were looking for a 1st Line Support Engineer to be part of our vibrant founderled company. If youre passionate about working in a fastpaced environment and eager to contribute to a diverse portfolio of B2B and B2C brands this is your chance to make a significant impact!
- IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk chat or in personresolving hardware software network and MacOSrelated problems both remotely and onsite.
- System Setup & Onboarding: Configure and deploy laptops mobile devices door access and software for new starters ensuring a seamless onboarding experience.
- Remote & Onsite Support: Provide remote assistance via Splashtop and handson support for device network and AV issues across the organisation.
- Platform & Application Support: Support key tools including Adobe Creative Cloud Slack SharePoint Keeper Security and assist with basic troubleshooting and user training.
- Asset & Security Management: Maintain IT asset logs perform regular device health checks and manage security tools such as Intune ThreatLocker and MFA to ensure compliance and system safety.
- Monitoring & Escalation: Continuously monitor IT systems for performance and outages logging issues accurately and escalating complex problems to second/thirdline support as needed.
This is a hybrid role but can sometimes demand up to 5 days a week onsite.
About you:
Were looking for a confident and proactive IT Support professional with a passion for problemsolving and delivering firstclass service. Youll thrive in a fastpaced peoplefocused environment where no two days are the same.
- Strong working knowledge of MacOS including troubleshooting and configuration
- Proven experience in a 1st Line Support or similar IT support role
- Good understanding of Windows OS and basic networking principles
- Experience using ticketing systems like Freshdesk (or similar)
- Comfortable delivering both remote and onsite support
- Excellent communication skills and a customerfirst mindset
- Able to multitask prioritise effectively and stay calm under pressure
- Highly organised with great attention to detail
- Confident and approachable with a cando attitude in a busy office environment
Why TGB
At TGB were driven by passion and dedication to become a leader in our industry. What sets us apart is our founderled approach fostering a closeknit and supportive culture where teamwork and fun go hand in hand. We truly value every team members contributions and offer a range of rewards and recognition to celebrate your achievements.
What we can offer you:
Hybrid working
Yearly company bonus
1000 yearly personal development fund
5 study days a year
25 days holiday bank holidays
Daisy days (extra 2 days off throughout the year)
Holiday purchase scheme 5 days)
Birthday bonus (after one years service)
Enhanced maternity Leave
Long service award (additional holiday allowance)
3 months sabbatical offered upon 3 years service
Healthcare cash plan (via. Health Shield)
Electric car lease scheme (via. salary sacrifice)
Discount on spa treatments and consumer products
Life assurance pension scheme
Regular funded company events
Season ticket loan
What happens next
1. Apply!
2. Screening call with our Talent team 30min)
3. Interview with hiring manager 1hr)
4. Practical interview (Brighton HQ 1.5 hr)
5. Meet & Greet with team 1hr)
Employment Type
Full Time
