Servicenow Architect-10 Yr-Contract -Hybrid-MNC
Servicenow Architect-10 Yr-Contract -Hybrid-MNC
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Job Title: ServiceNow Architect
Location: Chennai Hyderabad Pune
Job Type: Contract
Job Summary:
We are looking for a highly experienced and strategic ServiceNow Architect to join our team. With over 10 years of experience in ITSM (IT Service Management) and ServiceNow solutions you will play a key role in designing implementing and optimizing ServiceNowbased systems that drive efficiency innovation and highquality service delivery. As a ServiceNow Architect you will lead complex projects guide development teams and ensure that ServiceNow solutions align with business objectives and ITSM best practices.
Mandatory Requirements:
- Over 10 years of experience in ITSM (IT Service Management) with a strong focus on implementing and optimizing ServiceNow solutions.
- Deep expertise in ServiceNow platform architecture customization configuration and integrations.
- Strong understanding of ITIL processes and frameworks and the ability to design solutions based on ITSM best practices.
- Proven experience leading the design implementation and optimization of ServiceNowbased solutions for largescale organizations.
- Ability to architect and deliver endtoend ServiceNow implementations that drive business outcomes.
Additional Mandatory Experience (Experience in at least 3 of the Following Modules):
- HAM (Hardware Asset Management): Strong experience in managing hardware asset lifecycles from procurement to decommissioning and integrating HAM into ITSM processes.
- SAM (Software Asset Management): Expertise in designing and implementing software asset management processes including software license tracking compliance and optimization within ServiceNow.
- CMDB (Configuration Management Database): Extensive experience with CMDB architecture configuration item (CI) management and ensuring alignment between ITSM processes and CMDB best practices.
- Discovery: Handson experience deploying and configuring ServiceNow Discovery to automate the discovery of IT assets applications and services within the organization.
- Integrations: Expertise in integrating ServiceNow with thirdparty systems and platforms (e.g. ERP monitoring tools etc. using REST/SOAP APIs MID Server and other integration technologies.
- Epro (Enterprise Procurement): Knowledge of integrating procurement processes with ServiceNow for the efficient management of IT assets and services across their lifecycle.
- CSM (Customer Service Management): Experience implementing and optimizing ServiceNows Customer Service Management (CSM) module enhancing customer experience and service delivery.
Key Responsibilities:
- Lead the design and architecture of complex ServiceNow solutions ensuring alignment with business requirements and ITSM best practices.
- Collaborate with stakeholders to understand business goals processes and requirements and translate them into scalable and efficient ServiceNow solutions.
- Oversee the customization and configuration of ServiceNow modules ensuring seamless integration with existing systems and platforms.
- Provide expertlevel guidance and leadership to development teams throughout the implementation and deployment of ServiceNow solutions.
- Design and implement integrations between ServiceNow and other enterprise applications ensuring efficient data flow and process automation.
- Ensure that ServiceNow solutions are scalable secure and aligned with industry standards and compliance regulations.
- Perform detailed assessments and provide recommendations for system improvements upgrades and performance optimization.
- Drive innovation by identifying opportunities for automation process improvements and enhanced service delivery within ServiceNow.
- Mentor and guide junior architects and developers fostering a collaborative and knowledgesharing environment.
- Act as a technical leader and trusted advisor to senior management and other teams in the organization.
Qualifications:
- Bachelors or Master s degree in Computer Science Information Technology or related field.
- 10 years of experience in IT Service Management (ITSM) and ServiceNow platform architecture including designing and delivering largescale implementations.
- Proven expertise in at least three of the following modules: HAM SAM CMDB Discovery Integrations Epro or CSM.
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (or equivalent certifications) preferred.
- Deep understanding of ITIL processes and frameworks.
- Strong experience in ServiceNow platform architecture including configuration development scripting (Business Rules Script Includes UI Actions) and integrations.
- Advanced knowledge of ServiceNow integrations (REST SOAP MID Server etc..
- Strong problemsolving troubleshooting and analytical skills.
- Excellent communication collaboration and leadership skills to manage and guide crossfunctional teams.
Preferred Skills:
- Experience with Agile methodologies and working in Agile teams.
- Knowledge of ServiceNow performance analytics and reporting capabilities.
- Familiarity with ServiceNow security and access controls (rolebased access ACLs).
- Experience with ServiceNow s UI/UX design ensuring a seamless user experience across all interfaces.
it,agile methodologies,sam,discovery,architecture,ham,servicenow solutions,customization,servicenow platform architecture,servicenow,script includes,ui actions,business rules,configuration,soap,mid server,csm,itsm,integrations,cmdb,epro,itil processes,rest
Employment Type
Full Time
Key Skills
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