French-Speaking Customer Service Representative - Travel Industry
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Job Description
QuickfirmX is looking for Frenchspeaking customer service representatives to join a leading international company in the travel industry. This role offers a dynamic work environment excellent benefits and a clear path for career growth.
Role Overview:
As a FrenchSpeaking Customer Service Representative you will be the primary point of contact for Frenchspeaking customers delivering outstanding service and support related to travel inquiries bookings and issue resolution. You will leverage your language skills and customer service expertise to ensure a positive and seamless customer experience.
Key Responsibilities:
Respond professionally and efficiently to customer inquiries via multiple channels (e.g. phone email chat) in French.
Provide accurate information regarding travel products services bookings and policies.
Assist customers with reservations modifications cancellations and other travelrelated requests.
Effectively troubleshoot and resolve customer issues and complaints aiming for firstcontact resolution.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to address complex customer needs when necessary.
Adhere to company procedures quality standards and performance metrics.
For bilingual roles utilize English communication skills (B1 level) as required.
Required Qualifications:
Fluency in French (C1 level or higher) encompassing excellent verbal and written communication skills.
Proficiency in English (minimum B1 level) required for bilingual account responsibilities.
Must hold a Bachelors degree or equivalent (Graduates only).
Demonstrated strong communication active listening and interpersonal skills.
Proven problemsolving abilities with a customercentric approach.
Adaptability and willingness to work in rotational shifts potentially including evenings weekends and holidays as per business needs.
Proficiency in basic computer applications.
Previous experience in customer service or the travel industry is considered an asset but not mandatory.
What We Offer:
A competitive net monthly salary of up to EGP 23000.
Comprehensive medical and social insurance coverage.
A stable work schedule with two days off per week.
Structured training and ongoing career development opportunities within a global organization.
The chance to build a career within a leading company in the exciting and fastpaced travel industry.
A professional and collaborative work environment.
Application Process:
Qualified candidates seeking a rewarding career opportunity are invited to submit their applications. Join a company committed to employee growth and success in the international travel sector.
Employment Type
Full Time
