Child Welfare Intake Specialist Supervisor CICC-After Hours -

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgias most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote selfsufficiency independence and protect Georgias vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule unique training opportunities employee retirement plan 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/shortterm care life insurance and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS)Division of Family & Children Services (DFCS) is seeking candidates for the position of Child Welfare Intake Specialist Supervisorfor the Child Protective Services Intake Communications Center (CICC).The location of this position is flexible to any location in Georgia.

JOIN OUR TEAM!!!

Pay Grade: K

This position has designated special entry salary that is nonnegotiable.

Supervises guides and/or instructs the work assignments of subordinate staff. Supervises staff that communicates with the general public internal customers and/or external customers to provide information and services. Directs staff in obtaining information and assessing intakes for determination of priority allegation type and handling.

Work Shift: After Hours 3:00 pm to 1:30 amincludes every other weekend and holidays)

Roles and Responsibilities

• Documents (e.g. logs posts records etc. data/information such as organizational unit or program area work activity productivity budget expenditures investigative reports and resource utilization.
• Evaluates and monitors program services and operational efficiency by conducting audits and analysis and preparing reports or recommendations for improvement.
• Provides technical assistance and program information to customers.
• Gathers detailed or confidential information conducts interviews etc.
• May assist in the operation management and planning of the organization.
• Provides assistance and problem resolution to claimants employers staff other agencies and/or the general public.
• Performs job responsibilities with minimal supervision.
• Supervises and plans work of assigned staff.

• Bachelors degree from an accredited college or university AND three 3 years of lead/supervisory experience in a customer service setting handling customers questions complaints and/or providing information.

• Five 5 years of lead/supervisory worker experience in a customer service setting handling customers questions complaints and/or providing information.

• Two 2 years of experience required at the lowerlevel Child Welfare Svc Intake Spc 3 (SSP152 or equivalent position.

• Four 4 years experience working in a call center preferably CPS or 911 call center.
• Work experience with a social service community based or constituent servicesbased organization.
• Knowledge of Child Protective Services programs.
• Proficient experience with Microsoft Office Suite and/or standard software applications.