Training and Quality Assurance Coordinator - Waldorf Astoria New York
Training and Quality Assurance Coordinator - Waldorf Astoria New York
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$ 33 - 38
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes
- A passion for teamwork and development
- Excellent organizational skills with a high level of accuracy
- Excellent communication skills and ability to build effective longterm relationships
- Excellent computer skills
- Analytical approach to work
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIJS3
After undergoing a transformative restoration The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences) 40000 square feet of event space holistic spa and wellness programming and celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community.
Want to learn more Hotel Website Instagram Facebook YouTube
The Training and Quality Assurance Coordinator will promote a welltrained staff resulting in positive guest relations. Working with the hotels line team members ensures that company standards are met and measured.
What will I be doing
The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:
- Maintenance of employee records including personnel files learning history
- Scheduling and coordination of training classes including maintenance of training calendar
- Development and distribution of training brochures and flyers notifying team members of upcoming classes tracking employee signups and preparation of materials including certificates of completion
- Assist HR Administrator with recruitment and hiring of new team members
- Coordinate job opportunity system
- Assist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising
- Input and track data of various Hilton quality measurement programs on trends including but not limited to Guest comment cards Standards of Product and Performance into computerized tracking system
- Prepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies stationary and office equipment
The hourly range for this role is $33.65 $38.46 plus fulltime benefits and is based on applicable and specialized experience.
Required Experience:
IC
Employment Type
Full-Time
