Guest Services Agent - Scottsdale Camelback Resort
Guest Services Agent - Scottsdale Camelback Resort
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. Like what Epic Pass did for the ski industry or how Netflix replaced Blockbuster as a way for consumers to consume content easily our mission is to develop nextgeneration travel programs delivering the best vacation experience for families to anticipate and enjoy year after year. Vacatia is a VCbacked company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a longterm career fit.
Located at the base of Camelback Mountain in Scottsdale Arizona Scottsdale Camelback Resort offers the prefect setting for guests to escape unwind and relax. Come join a team that focuses on achieving goals through teamwork integrity and pride. Learn more about Scottsdale Camelback resort by visiting our website:
Essential Functions:
- Reports to Front Desk Management.
- Check in / Check out procedures.
- Troubleshoot/solve guests requests.
- Perform balance of shift revenue and bank at end of each shift.
- Complete all inbound reports from various exchange companies.
- Make new reservations for walk ins or future guests.
- Monitor video cameras for guest/staff safety and rule enforcement.
- Ensure proper policies regarding homeowners resort members and day use are enforced.
- Assist with training new associates on procedures and policies.
- Complete and submit daily shift task list to Supervisor(s).
- Competent in all facets of owner services and leisure services operations and procedures. Provide assistance when required.
- Displays courtesy and professionalism in all contacts.
- Demonstrate a clear understanding of SCRs policies and procedures.
- Demonstrate a clear understanding of SCR HOA rules and regulations.
- Keep all work areas clean and stocked.
- Perform all other duties as assigned.
Benefits: Eligibility after 6090 days.
- Medical
- Dental
- Vision
- Life
- 401k
- PTO
- Quarterly Bonus
- Monthly Employee Appreciation
- Access to Resort Amenities
Education/Experience Required:
- High school Diploma or GED
- Customer Service background
Specific Skills Required:
- Problem Resolution Solving
- Excellent Communication and Interpersonal skills
- Intermediate knowledge of Computer Applications
- Cash Handling Experience
- Customer Service background
- Well organized and have above standard written and oral communication skills
- Selfmotivated/ Team Player
- Detail Oriented
Physical Requirements:
- Must be able to lift 30 lbs move stand walk transverse crouch/stoop kneel repetitive hand/wrist motion reach bend see recognize distinguish convey information and converse with staff & Guests with great consistency.
- Consistent viewing of computer screen.
- Focus on conversation with possible high volume of noise level.
Disclaimer: The Vacatia Inc. subsidiaries and affiliates is an equal opportunity employer. All decisions are based only on the individuals qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
The Scottsdale Camelback Resort reserves the right to modify this job description at any time without notice. The specific requirements duties and skills set forth in this job description are intended to be allinclusive as of the date this document is prepared. However this job description may not contain all of the duties physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further the job description is not a guarantee that you will perform any or all of these duties.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
