IT Functional Analyst Lead

• Serves as liaison between child support workers and developers to translate changes in business processes that yield the design development and implementation of automated system enhancements and modifications to effectively process child support cases as required by federal and state laws and regulations and CSA requirements.
• Performs problem analysis to provide appropriate and timely corrective action when agency user operations are adversely impacted by application systems malfunction or error.
• Reviews reporting generated by the system and error tickets submitted by Local users to determine the appropriate course of action for correction.
• Assists technical programmer analysts in the design development and testing of application system corrections or enhancements by analyzing modifications recommended determining system impact and estimating effort and resources required to perform modification.
• Monitors migration of new and revised applications through user acceptance and production regions to ensure adequate preproduction test planning and in coordination with established quality assurance policies and procedures.
• Develops reviews and updates application documentation to ensure that information is accurate relevant current and user friendly.
• Oversees coordinates and supports permanent and ad hoc user groups for the advancement of the system and the users operating knowledge.

Experience: Three years of experience providing problem analysis and ongoing user support coordinating system development and implementation and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of an Bachelors degree from an accredited college or university in Accounting Finance Business Administration Public Administration Human Resources Management Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years of experience providing problem analysis and ongoing user support coordinating system development and implementation and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

2. Candidates may substitute the possession of an Associates degree from an accredited college or university in Accounting Finance Business Administration Public Administration Human Resources Management Information Technology or other related field with specific coursework in the structure and use of automated information systems and two years and six months of experience providing problem analysis and ongoing user support coordinating system development and implementation and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a yearforyear basis for the required experience.

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.

One year of Child Support Experience.

One year experience on an Agile Systems build or upgrade project.

One of experience leading Subject Matter Expert (SME) groups or gathering system requirements.

The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.