Corporate Concierge

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

The Concierge is the face of the property and the initial contact for our tenants and guests. The first impression of Enbridge Centre is often a result of the personal interactions that take place between the Lobby Concierge and our tenants and guests. The goal is to create a sense of place through personal interactions that result in an elevated customer experience which will increase the propertys reputation as market leader.

Hours of work required for this position are Monday to Friday 8:00am 5:00pm and this is a 16 month contract assignment.

• Warmly welcome and greet all tenants and visitors with a genuine professional and unobtrusive demeanor.

• Build a strong rapport with all levels of tenant personnelfrom executive assistants to senior decisionmakersby engaging in regular thoughtful conversations to better understand their needs preferences and expectations.

• Serve as a knowledgeable and resourceful point of contact responding to tenant and guest inquiries regarding building services and surrounding amenities.

• Promote inhouse retail offerings and services and assist with transportation arrangements including taxis and rideshares.

• Proactively anticipate tenant and guest needs offering suggestions and solutions before being asked.

• Maintain a deep and uptodate knowledge of the buildings facilities services amenities and the surrounding community.

• Coordinate and participate in special functions and building events as directed by management.

• Bring forward new ideas and creative initiatives to enhance the tenant experience and overall building culture.

• Stay informed on current events to engage in meaningful and relevant conversations with tenants and guests.

• Ensure the lobby and front entrance areas remain clean orderly and in line with safety guidelines.

• Escort and direct guests to appropriate tenant floors ensuring they feel guided and supported throughout their visit.

• Respond to guest concerns questions and feedback with professionalism empathy and discretion.

• Support Property Management with administrative and operational tasks as required.

• Attend weekly management meetings and maintain open communication with the management and security teams to ensure seamless daily operations.

• Represent the buildings commitment to hospitality and service excellence through a professional appearance attitude and approach at all times.

• Set up and take down of Summer Plaza Games.

• Other duties as requested.

Minimum Requirements include:

• High School Diploma PostSecondary diploma or degree from an accredited institution is preferred.

• Two or more years experience and previous success in a concierge or customer service role preferably in hospitality or commercial property management industry.

• A seasoned customer service professional.

• Outgoing friendly and customerservice focused.

• Resourceful team player whose integrity will build strong and trusting relationships with tenants and teammates.

• Strong selfconfidence positive outlook takes responsibility.

• Highly motivated selfstarter cando attitude high sense of urgency.

• Able to multitask and work well under pressure.

• A confident communicator both written and verbal.

• Effective questioning and listening skills.

• Professional presentation wellgroomed.

• Proficient in all MS Office applications.

• Ability to lift up to 25lbs.

• Ability to operate a computer phone system and general office equipment.

• Though occurrences are rare they are accessible 24 hours a day in case of an emergency and perform onsite operations management during natural disasters.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living office retail mixeduse logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.