Project Manager Municipal Justice
Project Manager Municipal Justice
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
The Project Manager successfully manages the implementation of Tyler software for new and existing accounts from the contract signing through formal transition to the support department on time and within budget.
Responsibilities
- Develop the implementation project plan and officially start projects by conducting kickoff meetings with clients and other staff as needed. Project plans outline the scope schedule and budget of the project as well as each partys responsibilities and mutual commitment to contribute adequate resources to follow the plan.
- Work with the sales team as the contract is signed becoming familiar with contract requirements program modifications and other sitespecific background information.
- Manage and assume accountability for all aspects of projects related to delivery of client software and services.
- Conduct planning sessions with the clients key functional leaders to create a series of documented management plans that specify the project plan and scope.
- May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
- Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan immediately notifying affected parties of any schedule changes.
- Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project such as development implementation support and other project managers.
- Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
- Anticipate identify and resolve roadblocks such as hardware software or networking incompatibilities and unresponsive third party vendors or clients.
- Communicate completion of milestones to clients and secure formal acceptance from them.
- Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
- Communicate with the implementation staff and management regularly ensuring timely delivery of schedules and revenue projections; relaying personnel client contract and departmental issues; seeking assistance as needed with meeting revenue goals.
- Maintain the project teams calendar commitments by keeping all project event information current.
- May identify addon sales opportunities and manage contract addendum and purchase orders.
- Travel to client site as needed.
- Perform other duties as assigned.
Qualifications
- Bachelors degree or comparable work experience.
- Typically a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
- Work toward obtaining PMP certification and maintain status after certification.
- Software life cycle and enterprise software knowledge.
- Excellent planning organizational skills and ability to followthrough until process are completed.
- Exceptional customer service skills.
- Excellent verbal and written communication skills to articulate technical and nontechnical information to various audiences including management.
- Proficiency using computers and exposure to IT infrastructure components.
- Strong decision making and problemsolving skills.
- Strong analytical ability particularly in a technical environment.
- Proficient in Microsoft Word Excel and Project.
- Demonstrated ability to prioritize and complete multiple tasks in a fast paced technical environment.
- Demonstrated ability to maintain a positive professional attitude.
- Strong negotiation conflict resolution and persuasion skills.
- Valid drivers license.
- Ability to travel (estimated up to 25 annually).
Required Experience:
IC
Employment Type
Contract
