Customer Experience Specialist
Customer Experience Specialist
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Experience Specialist you will play a crucial role in our Customer Experience Team. Your primary responsibility is to deliver exceptional service to our clients by owning and resolving their inquiries and issues at the first point of contact.
We are dedicated to surpassing customer expectations which means our Specialists thrive in a dynamic everevolving and innovative environment. Our commitment to putting customers first is at the heart of everything we do.
Your daytoday
- Engage with customers in a supportive and empathetic manner via chat and email to address their needs
- Investigating escalating and resolving customer queries via working with multiple backoffices and internal tools
- Collaborating with other teams and external partners
- Working with data Tools to monitor and analyse customer behaviour to identify customer metrics and data
- Handling the communications of Fraud Security and Responsible Gambling cases
- Generating transaction reports for customers
- Upselling and conversion initiatives for crypto currencies promotions and other revenuegenerating activities
- Being an active voice for the best customer experience inside the company
- Reinforce the culture and core values of Yolo Entertainment through appropriate behaviours and actions
Your background and mindset
- Fluent to a native level in written and verbal communication in English and Turkish. Additional language skills in Korean Arabic Japanese Chinese and Thai are a huge plus
- Excellent communication skills with customers and internally with the team
- Great eye for detail and problem solving
- Ability to multitask work in a team and adapt quickly
- Techsavvy skilled with computers and new technologies
- Previous experience managing demanding customers is a plus
- Basic knowledge of cryptocurrencies sports betting and casino games is a plus
Benefits for you
- Learning & Growth. Personal L&D budget internal and external training companywide knowledgesharing sessions smooth onboarding experience through Yolo Takeoff and plenty of career development opportunities.
- Slice of Yolo. A unique chance to invest in Yolo Groups venture fund support the startups shaping our ecosystem and grow alongside the businesses you believe in.
- Wellbeing. Monthly sports allowance paid wellness days private health insurance and mental health support a balanced worklife approach to support both physical and mental wellbeing.
- Milestones & Moments. Extra paid time off for your birthday work anniversaries marriage childs first school day and other personal and professional milestones.
- Workplace Experience. Modern offices topnotch equipment and all the coffee snacks and drinks you need to stay fueled and perform at your best whether youre remote or inoffice. We also offer free parking.
- Legendary Events. Annual Yolo Gala summer parties quarterly Meet & Mingle and regular team events a mix of formal gatherings and spontaneous celebrations to keep the team spirit high.
Employment Type
Full Time
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