How you move is why were here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever our guiding principles are helping us in our search for exceptional talent candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the topranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $105000.00 $160500.00. In addition this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors including but not limited to: scope of role level of experience education accomplishments internal equity budget and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

The Director Operational Excellence Capacity Planning serves an important leadership role within the Operational Excellence (OE) program at HSS focusing on integrated capacity planning demand forecasting and dynamic resource management across the patient journey. The Director will play a key role in driving organizational strategy and helping HSS establish and share best practices across existing and new sites. Developing and maintaining strong relationships with physicians their offices and frontline leaders will be an essential part of the role. This role will also oversee governance structures related to OR block and outpatient session scheduling ensuring alignment with institutional priorities and operational needs. To this end s/he possesses a unique blend of expertise in strategic planning business acumen and process improvement.

Director Operational Excellence will own and drive projects to completion with specific tasks including but not limited to: development and presentation of leadershipready materials design of change management and communication plans facilitation of discussions with multiple stakeholders design and of analytics and building complex models to inform decisionmaking and performance improvement. Additionally the Director will play a critical role in developing capacity forecasting models and partnering with finance and operations to anticipate future resource needs. To this end the Director will leverage analytical project management change management and communication skills to ensure project success.

The Operational Excellence (OE) team is charged with eliminating waste and redesigning operations to enable continued success and optimize the patient experience. The OE team thinks beyond whats expected from simplifying patient registration and decreasing operating room turnover time to streamlining the discharge process. The OE department is highly visible reporting to the Chief Operating Officer and all members have the opportunity to work with multidisciplinary teams comprised of clinical and business leaders. As a part of this team youll be an essential resource helping our hospital stay on top of our game so we can ensure our patients do the same.

Key Responsibilities:
Develop and implement a comprehensive strategy for capacity planning across the enterprise ensuring alignment with institutional goals patient demand and resource availability
Lead initiatives to integrate capacity planning across inpatient perioperative outpatient and ancillary settings to optimize patient flow and operational efficiency
Offer comprehensive executive support to senior & executive leadership by providing expertise and guidance on capacityrelated topics ensuring efficient decisionmaking and strategic planning at the highest level
Collaborate with Finance Facilities and Service Line Team to forecast future OR and bed capacity needs and build solutions to alleviate any deficit or underutilization
Provide oversight and support for OR block management policies outpatient session management policies and bed capacity management strategies and support OR/OP scheduling optimization
Lead preparation for OR and outpatient governance committees ensuring strategic alignment and datadriven decisionmaking and deliver subject matter expertise to the Committee
Provide oversight for OR block schedule and outpatient session schedule management/changes & optimizations working with governance committees
Develop next generation models to enable datadriven and dynamic decisionmaking to maximize capacity utilization revenue and minimize patient wait time and variable cost
Provide mentorship to junior team members guiding and supporting them through complex tasks thereby enhancing the quality of their deliverables and fostering professional growth

Education
Bachelors degree in Healthcare Administration Business Administration Engineering Statistics or related field required
Masters degree in Industrial and Systems Engineering or Business Administration or a related field with a focus on Management Engineering Healthcare Systems Engineering and/or Operations Research

Skills & Experience Required:
5 years of related experience in healthcare
Previous or current EPIC certification or experienced in one or more of the frontend modules
Experience working on multiple projects involving large data sets data cleaning data normalization mapping and validation
Exemplary proficiency in leveraging a diverse array of software and spreadsheet applications notably MS Excel MS PowerPoint and Tableau to excel in executing process mapping process design and workflow management tasks with exceptional accuracy efficiency and effectiveness
Experience in designing and implementing complex analyses tailoring communication of findings to stakeholders
Demonstrating strong problemsolving skills with the ability to analyze complex issues identify root causes and develop innovative solutions that drive effective outcomes
Excellent verbal and written communication skills; effectively communicates with various departments to disseminate and receive information as requested
Experience leading and facilitating meetings with effective outcomes
Ability to critically think and synthesize information to see the big picture while effectively managing smaller details
Ability to manage multiple projects with tight deadlines in an environment of constant change with a continuous improvement mindset
High emotional intelligence and ability to collaborate with both clinical and administrative stakeholders
Ability to acquire skills and knowledge effectively and efficiently
Ability to influence people build relationships and collaborate
Demonstrated ability to produce highquality deliverables in a consistent manner
Skills & Experience Preferred
Knowledge of process improvement methodologies
Experience in healthcare or hospital operations consulting
Strong knowledge of Tableau
Lean/Six Sigma Certification or equivalent experience

NonDiscrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.