Collections Agent Spanish Bilingual
Collections Agent Spanish Bilingual
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Job Description
COLLECTIONS AGENT (SPANISH BILINGUAL)
Must be in Central MN and have reasonable commute to St. Cloud MN due to inoffice requirements.
SCHEDULE: FullTime MondayFriday 7:00am4:00pm CST and every other Saturday 8:00am5:00pm CST.
COMPENSATION: Starting Pay $22 $26 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other jobrelated reasons.
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and build your career in a supportive peoplefirst environment PCI is seeking a Bilingual Collections Agentwho is empathetic solutionoriented and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a valuesbased organization where youll build positive customer relationships use your negation skills and contribute to PCIs success all while growing a career and making a difference.
WHAT YOULL DO
- Engages with customers to discuss overdue accounts and explore repayment options.
- Negotiates and establishes payment arrangements that support customer needs and company policies.
- Maintains detailed and accurate records of all interactions and agreements.
- Communicates via phone email and written correspondence to support timely collections.
- Collaborates with the team to monitor account status and escalate when necessary.
WHAT WERE LOOKING FOR
MustHave Qualifications:
- High School diploma or GED with at least 2 years experience in customer service accounts receivable sales or a related field.
- Bilingual fluency in Spanish and English with strong verbal communication and effective negotiation skills.
- Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have but not Required! (Well train you!:
- 1 year of collections experience.
- Prior experience in a call center setting.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd St. Cloud MN 56301
- Schedule: FullTime MondayFriday 7:00am4:00pm CST and every other Saturday 8:00am5:00pm CST
- Work Setting: InOffice
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $22$26 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other jobrelated reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for SpanishFluency!
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match 100 of your deferrals up to 5
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
