Sr TPM AI Ring Blink Key and Sidewalk

At Ring and Blink CS were revolutionizing the smart home security experience through AI/ML solutions that anticipate customer needs. Were seeking a thought leader Technical Program Manager to drive the development and adoption of nextgeneration customer support technologies that will redefine industry standards.

Key job responsibilities
In this role you will have the opportunity to drive the implementation and adoption of AI/ML technologies shaping the future of customer support experiences.

Key job responsibilities You possess an established program management track record experience leading missioncritical technical initiatives and a wellrounded background in automation AI/ML technologies. You thrive in an entrepreneurial environment and excel at navigating ambiguity and competing priorities. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves and lead . You will be responsible for leading and coordinating the of AI/ML initiatives within RBKS Customer Support. You will collaborate with multiple technical and nontechnical teams to ensure successful delivery of solutions and applications. Your leadership will be instrumental in building cohesive user experiences across the tools used to deliver worldclass customer support.

A day in the life
Explore emerging AI/ML technologies and trends identifying opportunities to further optimize and automate customer support processes.

Collaborate with technical teams to evaluate and select the appropriate technologies and frameworks for developing intelligent selfservice tools and automation solutions.

Engage with stakeholders from Customer Service Product and Leadership to gather requirements define success metrics and ensure solutions align with customer needs and business objectives.

Conduct design reviews and provide technical guidance to ensure solutions meet security scalability and performance standards.

Monitor project progress identify risks and issues and drive mitigating actions to keep initiatives on track for successful delivery.

Represent the voice of the customer by advocating for usercentric design principles and seamless integration of AI/ML capabilities into customer support workflows.

Analyze adoption metrics gather user feedback and work with teams to iterate and enhance solutions based on insights gained from realworld usage.


About the team
RBKS Customer Support is dedicated to transforming the customer experience through the strategic application of technology and innovation. We are a team of passionate problemsolvers who thrive on creating innovative solutions that redefine the industry standard for customer support. Our mission is to empower both our Customer Service (CS) associates and external customers with seamless personalized experiences that anticipate their needs and provide proactive consultative support. We leverage the latest advancements in AI ML and automation to develop intelligent selfservice tools and seamlessly integrate human support. Our commitment to customer privacy security and product expertise is at the core of everything we do ensuring that we deliver exceptional experiences that build trust and loyalty with our customers.

7 years of technical product or program management experience
5 years of working directly with engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
5 years of experience in a technical role focused on automation AI and/or ML

Strong leadership communication stakeholder management abilities and ability to thrive in ambiguous environments to drive complex technical programs/projects

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.