Bilingual Spanish Customer Service Representative - Onsite
Bilingual Spanish Customer Service Representative - Onsite
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Bilingual (Spanish) Customer Service Representative who will be working onsite handling inquiries related to Child Support Services while providing exceptional service through phone calls chats and emails. You will be highly customeroriented adaptable to changes in policies and procedures and capable of working independently or as part of a diverse team.
WORK SITE: 10390 Peter A McCuen Blvd Rancho Cordova CA
WORK SCHEDULE:Shifts are 8 hours with a 45minute lunch
Shift times range between 5:50 am to 6 pm dependent on unit needs
WHAT YOULL DO:
Informing Parent Paying Support (PPS) options for making payments.
Registering PPS to make electronic payments Informing Person Receiving Support (PRS) the options they have for receiving payments: EPC bank account/direct deposit
Informing Employers of the options for making payments for their employees who are ordered to pay child support Registering Employers to make electronic payments
Handle customer inquiries via phone chat and email.
Provide highquality service by effectively understanding and addressing customer needs.
Demonstrate professionalism and a friendly attitude while resolving customer issues.
Adapt to ongoing policy and procedure updates within the team.
WHAT YOULL BRING:
Must be a U.S. citizen.
Must be fluent in Spanish (verbal and written).
Strong computer and phone skills; proficiency in webbased applications.
Excellent verbal and written communication skills.
Ability to manage customer interactions with confidence and provide resolutions effectively.
High School Diploma or GED required.
Must be 18 years or older.
Fortuna operates as a staffing agency engaged in sourcing screening and presenting potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan California with offices in Los Angeles and New York and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including CMAS ITMSA (Tier 2 CalPERS SpringFed Pool as well as multiple municipalities and large corporation vendor pools.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
