Customer Support Tech
Customer Support Tech
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Union Mutual Insurance Company is currently recruiting for the right candidate to join our Company as a Customer Support Technician.The Company will consider hybrid work arrangements after the first few months of employment.
The Customer Support Technician is a great opportunity to begin your insurance career with one of the Best Places to Work in VT for 12 years running! Celebrating over 150 years Union Mutual celebrates an employee culture of empowerment integrity and service. This position is ideal for someone highly motivated to begin their professional career. Prior insurance experience is not required. Come join our team recognized as one of Best Places to Work in Vermont!
Summary:
The Customer Support Technician position isaccountable for providing superior customer service to Union Mutuals agents policyholders and business partners in a manner that ensures lasting valueadded relationships. This includes providing support for the production and maintenance of policies through data entry cash processing imaging and other administrative functions.
Essential Functions:
- Provide a high level of service and support by acting as first point of contact for policy claims and billing related phone inquiries from agents insureds and business partners.
- Prepare claims policy and other related documents for imaging images documents to appropriate work flows/locations as assigned.
- Calls or writes body shops appraisers salvage yards police departments towing facilities lienholders and other carriersfor information and posts or attaches information to claims files or otherrelated or similar files.
- Corresponds with insureds claimants body shops appraisers salvage yardstowfacilities and other carriers.
- Utilize Company technology to execute necessary transactions and workflows to support insurance policy management functions including but not limited to quoting issuing new business processing endorsements cancelations and renewals.
- Perform various clerical and technical accounting tasks associated with supporting policy premium collection including but not limited to; daily cash processing deposits and control sheets as assigned.
- Act as a liaison between key business partners including independent agents marketing representatives underwriters and policy holders via phone or written correspondence answering inquiries investigating account problems and/or discrepancies.
- Provide front desk / receptionist support as needed.
- Backup for outbound mail approval/ audit processes
- Research identify and obtain missing policy and account information.
- Work closely with department supervisor to identify and execute opportunities for operational efficiencies and workflow improvements.
- Assist with related special projects as required.
Qualifications:
- Ability to multitask and handle numerous assignments simultaneously.
- Associates Degree or equivalent education and experience is preferred.
- A practical thinker seeking productivity and exceptional service.
- Customer centric.
- Excellent verbal telephone and written communication skills.
- Ability to work well in a team environment.
- A professional positive and enthusiastic attitude.
- Good interpersonal and negotiation skills.
- Advanced computer skills.
- Excellent listening and feedback skills.
- Good problemsolving skills.
Our employment practices are in accord with the laws which prohibit discrimination due to race color creed sex sexual orientation gender identity genetic information religion age national origin or ancestry physical or mental disability medical condition veteran status citizenship status marital status or any other consideration made unlawful by federal state or local laws.
All of our locations are tobaccofree including in company vehicles.
TO APPLY: Send Cover Letter and Resume to
Employment Type
Full-Time
