Reservation Ticketing Analytics Specialist
Reservation Ticketing Analytics Specialist
Posted on :
27-04-2025
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1 Vacancy
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Job Description
POSITION: Reservation & Ticketing Analytics Specialist
REPORTS TO: Manager of Revenue Management
DEPARTMENT: Passenger Services
LOCATION: North Bay or Remote (Ontario)
REFERENCE: 500223B25
SALARY: $88868 $104546
REPORTS TO: Manager of Revenue Management
DEPARTMENT: Passenger Services
LOCATION: North Bay or Remote (Ontario)
REFERENCE: 500223B25
SALARY: $88868 $104546
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forwardthinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Reservations and Ticketing Analytics Specialist plays a crucial role in analyzing transactional behaviors and trends providing valuable customer data insights and reports to support better management decisionmaking. The incumbent will be an expert for the ticketing reservation system making changes updates and configuration to the system as required.
MAJOR DUTIES/ RESPONSIBILITIES:
- Analyze large data set from reservation and ticketing systems to identify trends anomalies and any opportunities for ridership optimization
- Translate complex data into actionable insights and present findings to stakeholders across all departments
- Monitoring business data and producing reports for internal and external users based on key insights or trends
- Keeping up to date with reservation and ticketing software updates/initiatives
- Acts as back up to other Reservation & Ticketing Analytics Specialist as required (making changes to routes fares specific tickets etc. in the ticketing/reservation system)
- Evaluate the performance of promotional campaigns fare structure and discount strategies
- Working with our system vendor to help facilitate the implementation of change
- Reporting bugs/glitches impacting internal and/or external users of our ticketing system
REQUIREMENTS:
- Advanced skills in MS Excel (functions pivot tables data analysis Macros etc.
- University Degree in Business Administration or Economics
- 23 years experience in data analysis revenue management pricing or yield management
- 2 years experience within the transportation industry is preferred (motor coach passenger rail or airlines)
- Familiarity with reservation systems and software such as Betterez is highly valued
- Ability to translate complex data into understandable documents and presentations
- Familiarity with analytics and visualization tools
- Excellent verbal and written communication skills with the ability to collaborate
- Organizational motivational and analytical skills are a must
- Commitment to Health and Safety
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check employment references and education verification.
CLOSING DATE: May 5 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrierfree employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
Les offres demploi sont galement disponibles en franais. Visitez notre site Web sur les carrires ou appelez leposte 394 pour plus de renseignements.
Required Experience:
Senior IC
Employment Type
Full-Time
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