Health Operations Manager - SDA

THIS IS A SPECIAL DUTY ASSIGNMENT.

ONLY PUBLIC HEALTH EMPLOYEES ARE ELIGIBLE TO APPLY

Duration: 1 YEAR

For Special Duty Assignment interest you must be a Career Service Career Service Exempt or other regular (nontemporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Department of Public Health Seattle & King County Jail Health Services division is seeking a Health Services Administrator II (Health Operations Manager) to join its team. The Health Operations Manager is responsible for oversight of various health operations activities to support the Jail Health Services division. This position is primarily responsible for the King County Correctional Facility health operations and occasionally provides coverage at the Maleng Regional Justice Center as well. The Health Operations Manager works closely with the RJC Operations Manager to oversee other operational responsibilities including management of the division supply team collaboration and coordination with the Department of Adult and Juvenile Detention for daytoday JHS services and activities and clinic performance oversight.

Background

JHS provides needed health and social services to the incarcerated population located in the King County jails King County Correctional Facility (KCCF) in Seattle WA and Maleng Regional Justice Center (MRJC) in Kent WA. The primary services we provide include medical dental mental health social and release planning services treatment of substance use disorders and pharmaceutical services. We care about the patients we serve and their health outcomes. Our division includes over 250 employees and an annual budget of over $60 million.

The purpose of JHS is to assure that highquality health and human services are available to the incarcerated population in the King County adult correctional facilities: the King County Correctional Facility (KCCF) in Seattle and the Maleng Regional Justice Center (MRJC) in Kent. The JHS vision is Opening doors to healthier happier lives and the mission is to assess and stabilize serious health problems for the detained population of the King County Correctional Facility and the Maleng Regional Justice Center with a focus on transition from jail.

Staffed 24 hours per day 7 days per week 365 days per year JHS provides a broad range of health care to all individuals booked into the jails. For patients with serious mental health or medical conditions special housing units (psychiatric and infirmary) along with a higher level of services and medical monitoring are provided. Since the patient population varies both in numbers as well as in acuity of health conditions staffing is adapted and flexed to meet the constantly changing needs of the population.

JHS staff manage the complex health needs of underserved populations many of whom come to the facility without access to care in the community and with decompensated acute and chronic health conditions.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King Jr. one of the most influential civil rights leaders in our nations history King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices strategies and policies that promote fairness justice and opportunity for all in our workplaces and our communities. With this commitment King County has adopted a proequity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights opportunities and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020 King County and Public Health committed to being intentionally antiracist and accountable to Black Indigenous and People of Color communities.

To learn more please visit Schedule

Typical work schedule for this position is Monday through Friday from 6:30 am to 3:00 pm. This position is not subject to the Fair Labor Standards Act and is not overtime eligible.

Work Location

The work locations for this position will be at the King County Correctional Facility 500 5th Ave Seattle WA 98104 and the Maleng Regional Justice Center 401 4th Ave N Kent WA 98032.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Management of the JHS HIMS (Health Information Management):

• Direct supervision of the two 2 HIMS Public Health Administrative Support Supervisors as well as others assigned by division leadership.
• Collaborate with clinical leaders for medical clinic performance oversight monitoring and recommendation setting.

Chair and/or facilitate various meetings and huddles:

• Staff meetings facilitation includes a daily Tier 2 Operations huddle the biweekly Clinical Leadership Team meetings monthly JHS Language Access Team meetings and the monthly Emergency Response Committee.
• Participate in other committees and meetings such as the JHS Supervisor and Manager monthly meeting Monthly Continuous Quality Improvement meeting and any related subgroups assigned.
• Serve as liaison/contact working with the Facilities Management Division to ensure workspaces are functioning and space is appropriately used for division functions.
• Serve as liaison/contact with King County Information Technology for daytoday technology management support; work with others identified in the division on O365 or other application support related processes.
• Codevelop and carry out annual disaster response drills.

Serve as JHS Division Continuity of Operations Lead and carry out related duties:

• Assist in processes related to forecasting division supply and equipment needs and fulfillment.
• Provide project management or support for assigned or selfinitiated projects.
• Monitor performance of program staff; participate in annual performance reviews investigate complaints make recommendations based on investigation which can include discipline and recommend termination of staff as needed.
• Assure adherence to labor agreements participate in the grievance process as needed.
• Perform other duties as assigned.

Our ideal candidate will demonstrate the following (Minimum):

• Experience managing in a health clinical practice or other similar healthcare programs or any equivalent combination of experience and education which provides the applicant with the desired skills knowledge and ability required to perform the work.
• Demonstrated supervisory or leadership experience; a track record of effectively supervising and managing staff or bodies of work.
• Demonstrated ability to implement and foster continuous quality improvement practices in a health care setting.
• Demonstrated track record of meeting the needs of both staff and customers by taking actions and making decisions that are viewed through the lens of a customer centered and service orientated program.
• Knowledge of the provision of care to underserved and vulnerable populations.
• Demonstrated ability to develop others; knows how to build a solid team that views challenging tasks and assignments as a way to gain new skills creates and fosters a sense of belonging within the team demonstrates open dialogue and builds team spirit by helping team members share successes and ownership.
• Demonstrated ability to create a work environment where people can thrive; seeks input from those closest to the work understands how to bring the best out of people and creates an environment where individuals feel their contributions and work are important to the success of the organization.
• Demonstrates honesty and integrity in their actions and is comfortable providing corrective feedback or taking difficult actions when necessary.
• Skilled in the supervision of a diverse workforce including personnel management team building individual development and conflict resolution.
• Demonstrated ability to respect communicate and relate well to all kinds of people regardless of their status position or background.
• Effective at building relationships has situational awareness uses tact to diffuse tense situations through personal rapport and communication skills and appreciates and celebrates diversity.

The most competitive applicants will have the following experiences and qualifications (Desired):

• The most competitive candidates will have a degree in Public Health Health Care Administration Nursing (or other health profession) or Business Administration and three 3 years experience managing in a health clinical practice.
• Demonstrated ability managing staff in a unionized work environment.
• Development and maintenance of leader standard work and standard work processes for teams. Demonstrated leadership skills with an ability to be coached and to coach others.
• Ability to collaborate effectively across multiple jail healthcare service lines.

Forbes named King County as one of Washington States best employers.

• The selection process may include evaluation of application materials and supplemental questions interviewing and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process please refer to For tips on interviewing please visit are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and webbased enabled tools therefore candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency and in accordance with relevant CBA language and/or KC policy and procedures we may assign duties outside your regular job description. This may involve responding at any time including nights and weekends with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process please call the contact number listed on the job announcement.

Additional Information
Public Health Jail Health Services follows and maintains federal and state requirements standards including but not limited to Prison Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in or been convicted of any conduct which would violate PREA standards related to sexual including:

• Sexual abuse in a prison jail lockup community confinement facility juvenile facility or other institution.
• Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force overt or implied threats of force or coercion or if the victim did not consent or was unable to consent or refuse; or
• Has been civilly or administratively adjudicated to have engaged in the activity described above.

Additionally PREA standards require that the department consider any incidents of sexual harassment involving an inmate or detainee in determining whether or not to hire or promote anyone.

The above is in compliance with PREA and its implementing regulations 28 C.F.R. Part 115 Subpart A Section 115.17 Hiring and Promotion Decisions.

Union Membership

This position is a nonrepresented position.

Contact

For questions about this recruitment please contact Salyse Duckworth HR Analyst at.