Front Desk Agent Part Time - Embassy Suites by Hilton Milpitas Silicon Valley
Front Desk Agent Part Time - Embassy Suites by Hilton Milpitas Silicon Valley
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Salary Not Disclosed
1 Vacancy
Job Description
Embassy Suites by Hilton Milpitas Silicon Valley is looking for its next Front Desk Agent! If you are passionate about customer service and working with people this is the perfect opportunity to join the team. We have 267 guest rooms 14 meeting rooms and 19000 square feet of event space.
The ideal candidate for this role will possess:
- At least three 3 years of customer service experience is highly desired
- A flexible schedule is needed
- Ability to effectively communicate in English
- Experience with OnQ PM System for Front Desk is a plus
Hourly Rate: The hourly rate for this role is $20.25 and is based on applicable and specialized experience and location.
What will I be doing
As a Front Desk Agent you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotels continuing effort to deliver outstanding guest service and financial profitability.
Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Other Compensation
Front Office Upselling Incentive Program Commission based program based on upsell generated revenue. Revenue is calculated as time of guest checkout. Upsell revenue can include; room type upgrades early checkin fee late check out fees and late cancellation fees.
#LIBM1
Required Experience:
Unclear Seniority
Employment Type
Part-Time
