Software Support Representative
Software Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Foundation Software a national developer of construction accounting software and one of Northeast Ohios top workplaces is seeking Software Support Representatives! Our phonesupport staff is a remarkable and dedicated team of people who are among the best in our industry at providing software helpdesk support to clients.
All representatives begin their time with a 46week intensive training program to learn our accounting and project management software system.
Shifts: Monday through Friday 8:00am to 5:00pm with a 1hour lunch*
Compensation: In addition to starting salary there are quarterly bonus opportunities within the Support Department as well as performancebased advancement and growth potential. Fulltime employees are eligible for a full benefits package including medical coverage HSA contributions and 401K matching.
Essential Functions and Responsibilities
- Assist clients with questions regarding software use or having issues working in the software
- Track client issues in callcenter software and record details appropriately
- Communicate with internal departments as needed to notify of technical issues clients are experiencing
- Maintain expertise with software new modules and any relevant industry factors
- Follow all department and company standard operating procedures
- Project a professional and positive image as a company representative by providing thorough assistance to our clients.
- 34 hours projected time taking calls on the phone.
- Other duties as assigned
Required Skills and Experience
- Excellent communication analytical and problemsolving skills
- Superior organizational skills and the ability to work well as a member of a team
- Ability to address complex situations independently while following established protocols
- Ability to provide toplevel support to clients and associates
- Comfortable speaking on the phone with clients
- Working knowledge of Microsoft Outlook Word and Excel
- Ability to keep detailed timely and accurate records
- Basic math skills
- Knowledge of construction industry a plus
- Knowledge of basic accounting/general ledger principles a plus
Working at Foundation
Whats great about working for Foundation Plenty! We have a fun casual and hardworking culture that invests in our employees promotes creativity and delivers on our reputation. Our campus features a topnotch workout facility fitness classes and free personal training a game room complete with both video table and traditional games a full kitchen and free coffee soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events wellness incentives free membership to our local rec center and various employeeappreciation events throughout the year. Benefits include medical prescription dental vision life insurance ST disability LT disability parental leave generous paid vacation paid holidays 401(k) with match and tuition reimbursement.
Foundation is a 19time winner of NorthCoast 99 award a multiyear winner of The Plain Dealers Top Workplaces and aand 2020 member of the Inc. 5000 list of fastestgrowing private companies in the U.S.
Come and talk to us about your future at Foundation!
Foundation Software is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
