Delivery Manager - Oracle ERP
Delivery Manager - Oracle ERP
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Project & Delivery Management:
- Oversee the endtoend delivery of Microsoft Dynamics 365 solutions OR Oracle ERP ensuring projects are completed on time within scope and budget.
- Establish and maintain project key performance indicators (KPIs) and support service level agreements (SLAs) and to track quality and client satisfaction.
- Manage a combination of dedicated and shared resources for each engagement ensuring optimal staffing and efficiency.
- Lead project managers in planning executing monitoring and closing projects ensuring delivery excellence.
- Define and enforce delivery best practices methodologies and governance frameworks
Resource & Performance Management:
- Lead teams including project managers consultants and leads to deliver Dynamics 365 solutions across multiple engagements of projects and support contracts.
- Provide guidance mentorship and performance management for team members to achieve high standards of service.
- Develop and maintain a structured resource pyramid to ensure optimal skill mix cost efficiency and sustainable growth.
- Drive billable utilization and align resources effectively across projects to maximize profitability.
- Develop strong understanding of Microsoft Dynamics 365 Or Oracle ERP ecosystem including Finance & Operations Customer Engagement and Power Platform.
Client Relationship Management:
- Establish and maintain strong relationships with key stakeholders including clients internal leadership and partners.
- Conduct regular client reviews addressing concerns gathering feedback and identifying opportunities for additional services or solutions.
- Act as the escalation point for project and supportrelated issues ensuring timely resolution and customer satisfaction.
Delivery Governance & Risk Management:
- Responsible for project planning scheduling and ensuring alignment with business objectives.
- Identify potential risks and develop mitigation plans to address them proactively in projects and support.
- Negotiate change management conflicts with clients as per scope and contract.
- Ensure proper documentation of project progress changes and final outcomes.
Financial and P&L Management:
- Responsible for the financial performance of the delivery unit ensuring revenue targets cost control and profitability objectives are met.
- Monitor project budgets billing cycles and contract adherence to maximize commercial success.
- Work closely with sales presales and account management teams to support business growth and ensure seamless project handovers.
Required Experience:
Manager
Employment Type
Full-Time
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