Communication Specialist - Dispatcher Evenings
Communication Specialist - Dispatcher Evenings
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Salary Not Disclosed
1 Vacancy
Job Description
Thanks for your interest in Childrens Mercy!
Do you envision finding a meaningful role with an inclusive and compassionate team At Childrens Mercy we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference which is why we have been recognized by U.S. News & World Report as a top pediatric hospital for eleven consecutive years.
Childrens Mercy is in the heart of Kansas City a metro abounding in cultural experiences vibrant communities and thriving businesses. This is where our patients and families live work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in childrens health we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.
Overview
Schedule:
Three 12 hr. shifts/week
Minimal Weekends Friday/Saturday
Holiday Rotation
The Transfer Center phone is the first contact for all direct admissions consults and transport requests. The International Association of Medical Transport Communication Specialist (IAMTCS) certified EMTs Paramedics LPNs and CNAs working in the Transfer Center provide many services internally to our CMH employees while also serving as the first point of contact at Childrens Mercy for outside referral providers. The Communication Specialists handle an average of 2500 phone and radio calls daily. Calls include providers requesting direct admits; referrals to the Emergency Department; requests for our neonatal/pediatric transport team; consults with a subspecialist; METRO (neonatal) consults Home Vent or Pulse Ox consults; SCAN or SANE referrals; clinic appointment escalations; Trauma activations and many other responsibilities.
The Transfer Center is the epicenter of the Childrens Mercy Critical Care Transport Team one of the three busiest neo/peds specialty teams in the country for over a decade. The Certified Flight Communicators (CFC) receive the initial call requesting our team and are responsible for conferencing the referral provider with the appropriate medical control physician at CMH; dispatching the team by jet turbo prop airplane helicopter or ground ambulance; notifying pilots; obtaining weather checks; tracking the teams throughout transport with GPS and continuous communication; and communicating with the CMCCT Shift Coordinator and referral provider/facility. The dedicated and conscientious Transfer Center staff provides ongoing support and resources to maintain the safety of our Critical Care Transport teams in all modes of transport throughout all missions.
At Childrens Mercy we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve as well as our core values of kindness curiosity inclusion team and integrity.
Additionally its important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve as well as the Childrens Mercy staff we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found nonimmune to measles mumps rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus diphtheria acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines medical and/or religious exemptions can be further discussed with Human Resources.
Responsibilities
- Triages and processes all emergent and nonemergent requests from providers for transports direct admissions Emergency Department referrals and consults.
- Utilizes quality improvement measures and lean standard work to improve communication of patient care.
- Participates in continuing education and professional development to expand knowledge enhance role performance and improve patient placement and throughput.
Qualifications
- HS diploma or equivalent and 12 years experience 1 year of clinical experience preferred or
- Associates Degree preferred
- One of the following: Licensed Emergency Med Tech MO Licensed Emergency Med Tech KS Licensed Paramedic KS Licensed Paramedic MO Certified Nurse Aide MO Certified Nurse Aide KS Licensed Practical Nurse KS Licensed Practical Nurse MO LPN Multistate License LPN Multistate License Kansas required upon hire
- Employees must obtain Licensed Paramedic KS or equivalent within 90 days
- Employees must obtain Licensed Paramedic MO or equivalent within 90 days
- Employees must obtain LPN Multistate License Kansas or equivalent within 90 days
- Employees must obtain LPN Multistate License or equivalent within 90 days
- CFC (Certified Flight Communicator) per IAMTCS Preferred Upon Hire
Benefits at Childrens Mercy
The benefits plans at Childrens Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Childrens Mercy benefits.
Starting Pay
Our pay ranges are market competitive. The pay range for this job begins at $21.93/hr but your offer will be determined based on your education and experience.
Remote Work/Work from Home
This position is not eligible to work remotely which means that the person hired will be required to work onsite at one of our Childrens Mercy locations and may not work from home.
EEO Employer/Disabled/Vet
Childrens Mercy hires individuals based on their job skills expertise and ability to maintain professional relationships with fellow employees patients parents and visitors. A personal interview formal education and training previous work experience references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race color religion sex national origin age disability creed genetic information sexual orientation gender identity or expression ancestry or veteran status. A drug screen will be performed upon hire. Childrens Mercy is smoke and tobacco free.
Our commitment to Diversity & Inclusion
CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our hospital stronger and our patient care more compassionate.
If you share our values and our enthusiasm for service you will find a home at CM. In recruiting for our team we welcome the unique contributions that you can bring including education ideas culture ethnicity race sex sexual orientation gender identity and expression national origin age languages spoken veteran status color religion disability and beliefs.
Required Experience:
Unclear Seniority
Employment Type
Unclear
