Service Desk Engineer
Service Desk Engineer
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Job Description
Overview
Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database any platform anywhere. We make life easier for IT leaders development and operations teams increasing efficiency reducing errors and protecting businesscritical data.
The data community knows it can trust Redgate to balance speed to market collaboration across teams and the protection of businesscritical data.
For 25 years our teams have been helping over 200000 customers in every kind of industry across the world from small and mediumsized businesses to 92 of companies in the Fortune 100 including Samsung BMW Microsoft Apple VISA IBM and Toyota.
Skills/Qualifications
Redgate is looking for a Service Desk Engineer to work in its IT organisation. You will be responsible for the 1st and 2nd line IT support for internal users including logging tickets analysing and resolving issues tracking trends and escalating where necessary to our Infrastructure team.
Youll also contribute to the wider IT objectives by working with the infrastructure team to ensure you acquire technical knowledge to develop your skills. Youll be the first point of contact for IT issues and through proactivity and initiative you will ensure our users get firstclass IT support.
What makes you Redgates next Service Desk Engineer
- Youre ready to progress your Service Desk journey in a growing tech business
- You want to work for a company with a great culture which puts its people first
- Youve got a great rapport with customers
- You have great troubleshooting skills
- Helping to fix peoples problems is a passion of yours
- Troubleshooting and working with Microsoft Windows is second nature and preferably macOS too
- You are experienced with computer hardware setup and maintenance including deployment tools such as Microsoft SCCM and Intune/Autopilot
- You have experience of user administration in Microsoft 365 and Entra
- Youve got a passion for technology
- Youre a team player and good communicator
- Youre just as effective working remotely as in an office
Whats the package
- Salary is 35000.00 40000.00 per annum depending on experience.
- Youll work 40 hours a week with flexible work time
During the selection process Redgates FlexibleHybrid working model will be discussed alongside the expectations for the specific role you have applied for.
For your information the general principles for this role are:
- Service Desk roles are still primarily office based and currently have the expectation of 3 days minimum in our Cambridge office per week.
At Redgate we recruit on a rolling basis which means we carry on recruiting until we find the right person for the role. We tend to compare individuals to the role specification rather than to each other.
Package
Our Cultural Commitment:
Welcome to a place where people are not just part of the team they are the driving force behind our achievements.
At the heart of Redgate beats a commitment to being a valuesled company. Acting as our North Star our values help us focus on what really matters: our people and their experience.
Get to know us more at:
Glassdoor: 4.7 rating with a 98 CEO approval rate
Built In: 8 Best Places to Work lists
RepVue: Top 10 companies with an 86 rating
Total Rewards:
Taking care of our employees is the heart of our success story! We take efforts to create an environment where you not only thrive in your career but also enjoy every moment of your journey with us. Heres a glimpse into the array of benefits and perks we offer to make your experience with us truly exceptional.
Competitive Compensation Comprehensive Health Coverage Monthly Wellbeing Allowance Flexible Work Arrangements Professional Development Opportunities Generous Paid Time Off EAP ERG Wellness Initiatives Employee Recognition Programs Community Involvement and much more.
Redgate Software is an Equal Opportunity Employer
It doesnt hurt to take a chance and apply! While we list out what we generally look for we are likely missing other attributes and skills that you have that could make you a great fit. Research has shown this especially applies to women and other marginalized groups who tend to apply if they check 100 of every box versus men who apply if they hit roughly 60.
If you have a disability or special need that requires accommodation please let us know by completing our Accommodations for Applicants section in the application process or email
At Redgate were passionate about fostering diversity and inclusivity in our workplace. We value diversity in all forms and strive to create an inclusive environment where everyone can thrive and contribute their unique perspectives. With that in mind we encourage people of all orientations and backgrounds to apply
Employment Type
Unclear
