Senior Manager Advanced Salesforce Delivery
Senior Manager Advanced Salesforce Delivery
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Five9 is a leader in cloudbased call center solutions and one of Silicon Valleys fastestgrowing companies. To support our continued growth we are seeking a talented and experienced Delivery Leader to build and lead a new IT Applications Delivery team in our India offices. This role will primarily focus on advanced platform development ensuring the successful delivery of highquality solutions through collaboration with global teams and USbased stakeholders.
This position is based out of one of the offices of our affiliate Acqueon Technologies in Chennai India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Key Responsibilities
- Build and scale a highperforming Salesforce development team by identifying skill gaps hiring top talent and cultivating a strong engineering culture focused on ownership technical excellence and continuous improvement.
- Lead and manage team of fulltime and contract developers as well as oversee Indiabased managed services providers to deliver advanced Salesforce solutions across multiple clouds (Sales Service Experience CPQ). Provide mentorship and development opportunities to ensure high performance and growth within the team.
- Provide leadership for advanced platform development including Apex Lightning and Salesforcecentric solutions while establishing best practices development guardrails and reusable design patterns.
- Collaborate with USbased delivery leaders to intake prioritize and manage related work requests for the development team and managed services providers. Oversee delivery to ensure highquality outcomes and facilitate the smooth handoff of completed work products.
- Manage development backlogs sprints and prioritization lists to ensure work is aligned with business objectives and delivered on schedule.
- Foster technical excellence and optimize development processes by implementing and maintaining bestinclass DevSecOps practices including continuous integration/delivery pipelines to enhance delivery efficiency and quality.
- Oversee offshore vendor operations and support practices ensuring adherence to established standards and the consistent delivery of highquality services.
- Participate actively in solution design and architecture discussions.
Key Requirements:
- 7 years of Salesforce development experience with strong command of Apex LWC SOQL and declarative tools (Flows Process Builder etc..
- 3 years of experience managing or leading Salesforce delivery teams.
- Active Salesforce Platform Developer II certification required. Architect certifications strongly preferred.
- Experience with iPaaS platforms such as Workato to build enterprisewide integrations a big plus.
- Proven ability tocoach developers and conduct highquality code reviews.
- Experience working with and delivering projects usingAgile methodology including sprint planning backlog management and iterative development processes.
- Strong ability with a track record of taking concepts from idea to launch.
- Proven ability tomentor coach and develop teams fostering a highperformance and collaborative environment.
- Demonstratedleadership qualities and partnering skills.
- Excellent organization communication and time management skills.
- Confidence humility creativity and a positive attitude are a must.
- Mustreside in Chennai India.
Why Youll Love This Role:
- Youre not just leading youre building.
- Youll have the autonomy to shape architecture build a new highcaliber team and influence enterprise direction.
- Youll be a key player in transforming how our company leverages Salesforce to drive growth and deliver exceptional customer experiences.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior Manager
Employment Type
Full Time
