Global Service Administrator Non Voice
Global Service Administrator Non Voice
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
When you join Accurate Background youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights empowering our clients to make smarter unbiased decisions.
Accurate Background is a fastgrowing organization focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative andcuttingedgebackground check and credentialing products to meet the needs of human resource loss prevention and security/legal professionals in employment screening and vendor certification. We offer a fun fastpaced environment with lots of room for sounds good to you join our team!
Our ClientServices team is the voice ofAccurate Background they connect with customers toprovideinformation and resolve issues.
Responsibilities
- Information Research & Verification (Backend & Blended) Conduct indepth research on provided details ensuring accuracy and completeness.
- Crossreference data with available documents online portals and search engines.
- Verify ID documents for authenticity consistency and compliance with regulations.
- Detailed Investigation & Quality Control (Backend & Blended)
- Perform comprehensive checks before submitting cases to avoid errors or duplicates.
- Ensure thorough validation to maintain highquality research standards.
- Follow internal and clientspecific verification guidelines.
- Supplier Portal & Report Submission (Backend & Blended).
- Accurately submit verified information on the supplier portal.
- Ensure proper documentation to fetch precise and relevant results.
- MultiQueue & Departmental Flexibility (Backend & Blended).
- Work across three backend processes and one blended (calling backend) process.
- Adapt to different workflows and process transitions as per business needs.
- Shift & Client Support Adaptability (Backend & Blended).
- Open to working in rotational shifts to meet client and business requirements.
- Support global clients across different time zones.
- Basic CountrySpecific Research (Backend & Blended).
- Conduct online research to verify the availability of specific information in different countries.
- Identify countryspecific regulations or restrictions related to data retrieval.
- Communication & Stakeholder Interaction (Blended Process).
- Handle inbound/outbound calls for verification purposes from education institute.
- Communicate with stakeholders professionally to validate information.
- Document call findings accurately and ensure seamless backend integration.
Skills
- Patience
- Attentiveness
- Ability to use positive language
- Persuasion
- Time Management
- Multitasking (i.e. read or type while talking on the phone)
- Empathy
- Goaloriented focus
- Strong written and verbal comprehension and expression skills
- Previousexperience with Microsoft Office Suite/Office 365 (Outlook Word Excel OneNote OneDrive)
- Ability to type 45 WPM
The Accurate Way:
We offer a fun fastpaced environment with lots of room for growth. We have an unwavering commitment to diversity ensuring everyone has a complete sense of belonging here. To do this we follow four guiding principles Take Ownership Be Open Stay Curious Work as One core values that dictate what we stand for and how we behave.
Take ownership.
Be accountable for your actions your team and the company. Accept responsibility willingly especially when its whats best for our customers. Give others every reason to trust you believe in you and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable and communicate with genuineness transparency honesty and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas ways to solve problems and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services Accurate Background gives companies of all sizes the confidence to make smarter unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team comprehensive technology and insight and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate please contact .
Please be advised that all legitimate correspondence from an Accurate employee will come from @ email accounts.
Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone Zoom/Teams or in an inperson format.
Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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