Ebilling Specialist
Ebilling Specialist
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Job Description
DLA Piper is at its core bold exceptional collaborative and supportive. Our people are the backbone heart and soul of our firm. Wherever you are in your professional journey DLA Piper is a place you can engage in meaningful work and grow your career. Lets see what we can achieve. Together.
Summary
As an eBilling Specialist you will work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective streamlined eBilling support to billing attorneys and finance counterparts of the firm. You will proofread and submit new matters and timekeeper rates to clients. You will obtain and maintain outside counsel billing guidelines on eBilling clients. You will work as part of a team to provide a cohesive eBilling support solution for both direct and indirect assignments. You will perform all duties assigned for less complex U.S. and global clients including proficiency with electronic billing and systems.
Location
This position can sit in any of our U.S. offices and offers a hybrid work schedule.
Responsibilities
Perform a variety of duties to support the full eBilling cycle.
Review new eBilled matters and rates to be submitted to the client.
Follow up on open items frequently until resolution; escalate as necessary.
Field eBilling inquiries.
Strong attention to detail.
Gather and submit documentation to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
Research and resolve electronic billing rejections on technical and format issues versus billingrelated issues. Initiate troubleshooting support and escalations.
Maintain client account assignments.
Review update and document outside billing guidelines on assigned eBilled clients.
Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
Subject matter expert on assigned clients.
Assist team with projects and/or when needed on ebill tasks.
Update restrictions on time entry according to guidelines in time entry program Intapp Terms).
Track and resolve tickets assigned by the eBilling service desk on a daily basis. Meet SLAs.
Manage workflow through developing and utilizing best practices prioritizing work duties effectively and making practical use of all resources available to complete work.
Maintain weekly updated notes on new matters and new implementations.
Liaise with internal support teams to develop learning and experience for taking on more complex client assignments.
Projects and other duties as assigned.
Desired Skills
Strong communication and interpersonal skills to interact with clients billing timekeepers and business professionals. Must be teamoriented and have ability to work effectively and collaboratively in a fastpaced environment. Must be an accurate proofreader and have strong attention to detail. Has ability to work independently and manage time efficiently. Actively listens to positive and critical feedback. Able to adapt to client needs. Eager to develop and achieve scope and requirements for advanced roles and responsibilities. Strong computer skills including proficiency in Excel and accounting systems Aderant Billblast and eBilling vendor sites preferred.
Minimum Education
High School Diploma
Preferred Education
Bachelors Degree in Accounting Finance or similar field
Minimum Years of Experience
3 years of prior experience in legal ebilling in law firm administration roles or comparable professional service oriented hourly billing or formal training/certifications in legal backoffice operations
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty there are certain universal requirements that are expected of all DLA Piper employees which include but are not limited to:
Effectively communicate verbally and in writing with clients lawyers business professionals and third parties.
Produce deliverables answer phone calls and reply to correspondence in an efficient and responsive manner.
Provide timely accurate and quality work product.
Successfully meet deadlines expectations and perform work duties as .
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity such as (a) working at a computer for extended periods of time including onscreen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fastpaced environment.
Perform all other duties tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are only occasionally and all other sedentary criteria are met.
Work Environment
The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and inoffice work the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firms discretion in the future.
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification nor should it serve as the sole criteria for personnel decisions and actions. The job duties requirements and expectations for this position may be modified at the Firms discretion at any time. This job description does not change the atwill nature of employment.
Application Process
Applicants must apply directly online instead of sending application materials via email.
Accommodation
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process please contact .
Agency applications will not be considered.
No immigration sponsorship is available for this position.
The firms expected hiring range for this position is $35.09 $52.13 per hour depending on the candidates geographic market location. Nonexempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.
The compensation offered for employment will also be dependent on other factors including the candidates experience skills educational and professional background and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance and 401(k).
#LIHybrid
DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Job applicant poster viewing center.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
