Global Reservations Manager Travel Trade

Your daily pursuit is to lead and manage a geographically dispersed team of seasonal and fulltime reservations agents.

This is a regular fulltime position beginning in May 2025.

• Join an inclusive global team and make lifelong connections.

• Enjoy free access to Pursuit attractions and 50 off for friends.

• Get discounts on hotel stays dining and retail.

• Access subsidized mental health and wellness resources.

• Assist with developing and implementing bestinclass reservations processes to drive efficiency accuracy and scalability aligned across all Pursuit geographies.
• Crossfunctional collaboration with Sales Marketing Revmax other reservation departments and Operations teams required.
• Serve as a key liaison to travel trade partners resolving escalated issues and nurturing longterm relationships.
• Lead change management efforts within the team as systems and processes evolve.
• Monitor and analyze key performance metrics to ensure service level targets are met or exceeded.
• Create and maintain onboarding and training materials SOPs and quality standards for the reservations team.
• Evaluate seasonal workforce planning needs and manage recruitment onboarding and offboarding of temporary staff.
• Review reporting weekly on performance of the hotels / attractions and review will appropriate sales team members.
• Strive for 12month balanced workloads from a workforce management perspective.
• Extend booking windows for groups partners and consumer direct alike.
• Monitor goals and scoring results as determined by Sr Manager for the department.
• Other duties as assigned

• 3 years experience working in a travel trade reservations or a related operations leadership role.
• Ability to communicate fluently in English (oral and written) secondary language skills is an asset.
• Mature and possess a proven ability to work independently within a fastpaced team environment.
• Deep understanding of travel trade dynamics and B2B customer expectations.
• Strong communication interpersonal and problemsolving abilities.
• Demonstrated success in process improvement and workflow optimization.
• Ability to manage multiple priorities and deadlines in a fastpaced environment.
• Comfortable taking phone calls with guests Trade partners and key stakeholders.
• Ability to challenge the status quo and share when manual processes are cumbersome and need to be changed
• Move to automate as many processes as possible. Come to the table with solutions
• To honour our commitment to be Always Honest all employees must consent to a criminal record check.

• Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.Youllspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance as

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.