Patient Access Assistant I - Waynesboro - Days

General Summary

Works under direct supervision. Represents the System in a professional manner using good customer service practices in the performance of the following duties: Inpatient admissions Registration Patient Arrival and Kiosk support. Performs a variety of functions including but not limited to; preservice outreach to patients greeting all customers with a warm and personal greeting promotion and support of selfservice tools interviewing preparing admitting and other related forms assigning rooms for inpatients (as appropriate) monitor waiting areas and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.

Shift

Part Time Hours could vary 5:45am6:00pm. Minimum of 40 hours per pay period. Every other weekend and holidays.

Duties and Responsibilities

Essential Functions:

• Conducts patient interview to collect accurate financial biographic and demographic information for admission or registration.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization as applicable.
• Prepares preadmission and admitting forms facilitates room transfers prepares admitting and discharge reports.
• Reviews prearrival preadmission and admission information to ascertain missing registration components verify insurance coverage and eligibility.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference condition and diagnosis.
• Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients personal insurance and financial status. Provides appropriate forms to billing and other departments.
• Reviews and prepares admitting and death or birth records to ensure compliance with medicallegal requirements.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs HMOs and other contractual third parties.
• Assist patients with selfregistration and arrival tasks on Welcome Kiosks or on patients personal devices.
• Receives payments from patients via the kiosk manually when applicable and issues receipts when requested.
• Works with the patient while investigating overpayments researching or collecting outstanding account balances payment plan options and information on resource funding.

Common Expectations:

• Types and/or compiles correspondence and reports photocopies information files information answers the telephone takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records reports files and census statistics as required.
• Maintains established policies and procedures objectives quality assessment safety environmental and infection control standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.
• Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED High School or G.E.D Required

Work Experience:

• Less than 1 year 3 6 months Required

Courses and Training:

• 68 week inhouse registration procedures and medical terminology courses Upon Hire Required

Knowledge Skills and Abilities:

• Excellent communication and interpersonal skills

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Shortterm disability
• Education assistance
• Financial education and support including DailyPay
• Wellness and Wellbeing programs
• Caregiversupport via Wellthy
• Childcare referral service via Wellthy