Home Care Scheduling Coordinator
Home Care Scheduling Coordinator
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
Basic Function
To support caregiver and company needs. Process scheduling requests provide telephone support andmanage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail. Responsibilities
- Schedule caregivers with clients and communicate changes and updates to all necessary parties.
- Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
- Enter new Clients in Generations as needed.
- Provide assistance to team members as needed and respond urgently to last minute call outs.
- Coordinate communication with caregivers among team members.
- Update Caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules.
- Call Caregivers on Alerts investigate why late document and notify manager as needed
- Act as liaison between clients direct care workers and management.
- Manage and grow assigned Client Accounts and participate in Quality Improvement.
- Work with management to ensure compliance with all company policies and procedures.
- Problem solving and direct escalated issues to management
- To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
- Maintain and update employee attendance records as needed.
- Participate in confirming and verifying Telephony daily note and escalate repeat offenders to manager.
- Participate in Oncall rotation weekly and Weekends
- Cover shifts with clients when needed.
- Double check schedule accuracy for payroll and billing by deadlines.
- Perform other related duties as assigned.
Job Requirements
1. Strong analytical detailorientation organizational and problemsolving skills
2. Strong written and verbal communication skills be able to manage multiple projects with deadlines prioritize and reprioritize and multitask.
3. Ability to work under tight deadlines manage crises and take on additional tasks with short notice
4. Experience as CNA/HHA a plus!
Skills
- Oral Communication Skills
- Written Communication Skills
- Technical Communication
- Customer Relations
- Customer Service
- Filing
- MS Office
- Organization
- Planning
- Professionalism
- Reading Skills
- Time Management
- Typing Skills
Experience
Prior home care experience required.
Prior administrative experience preferred.
Located in downtown Plymouth! Great new office setting and growing!
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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