Associate Manager Field Operations
Associate Manager Field Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Field Operations Associate Manager has two primary responsibilities to act as a lead technician in the field and to partner with management to supervise field technicians. In this position you will diagnose and resolve application issues while maintaining Intrusion Fire Alarm TCP/IP Networks Video Surveillance Access Control & Wireless solutions. As a Field Technician you will be responsible for installing and servicing security and video surveillance systems wireless devices and cabling. This will also include installing various electronic components and cables including terminating commissioning and testing. The Field Supervisor is also responsible for performing site surveys acting as a liaison between Interface Systems and general contractors resolving escalated customer issues project management technician supervision and technician training.
Interface Systems offers a dynamic performanceoriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.
Interface Systems offers a competitive compensation package with excellent benefits that include medical dental vision 401(k) paid time off training companyprovided vehicle phone and much more.
Responsibilities
Partner with Field Operations Managers to ensure goals standards and expectations are met
Partner with the Installation Manager to drive installation projects to completion.
Partner with the Service Manager to resolve escalated customer issues.
Install repair and maintain Intrusion Fire Video Surveillance Access Control Managed Network UCaaS and Interactive systems.
Work in the field with the most efficient methods to solve service issues.
Train customers on Interface provided systems.
Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
Verify and submit all documentation for inventoried items according to company policy.
Install and terminate network and security cabling.
Understand adhere to and promote OSHA Health & Safety policies
Interface with customer contacts on projects and service requests.
Interface with the enduser and coordinate with vendors for each project.
Handson field interaction with customers at the site level.
Maintain assigned vehicle and tools.
The position is fulltime and may include rotating oncall duties.
Train and mentor field technicians.
Qualifications
Minimum 5 years of experience as a proven field technician in the electronic security industry.
Commitment to training and mentoring field technicians.
Previous management experience preferred.
High School Diploma or GED; Vocational/Technical/Business School strongly preferred.
Valid drivers license.
NICET Certification is a plus.
Verifiable field experience.
Ability to read and understand technical documents and drawings.
Solid comprehension of the terminology about the installation and service of telecom data security and wireless systems.
Solid Comprehension of the publications about standard telecom data security and wireless systems practices engineering and Federal State and local safety standards.
Computer proficiency including Microsoft Office Suite.
Ability to pass applicable state and federal background checks to become a registered security installer.
Comfortable using small hand tools and power tools.
Legally authorized to work in the United States of America.
Ability to work outdoors in all weather conditions.
Schedule flexibility and willingness to travel overnight
Physical demands include:
Finger and wrist dexterity and hand/eye coordination.
Heavy physical effort.
Climbing stairs ladders and/or scaffolds.
Ability to work from heights such as man lifts scissor lifts and rooftops utilizing proper fall protection.
Carrying loads up and downstairs.
Ability to work outdoors in all weather conditions.
Schedule flexibility and willingness to travel overnight
Interface Systems is an Equal Employment Opportunity employer all qualified applicants/employees will receive consideration for employment without regard to that individuals age race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law. Such action shall include but not be limited to the following: Employment upgrading demotion or transfer recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability please contact us at . Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
