Operations Associate
Operations Associate
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USD 90000 - 110000
1 Vacancy
Job Description
Who we are
Summer Health is helping raise the healthiest generation with 24/7 textbased access to pediatric care. We believe that every family deserves quick reliable trusted access to health care when and where they need it most and our aim is to improve the health outcomes of millions of children.
We have raised over $19M through Series A funding from investors including Sequoia Lux 7wire Ventures Chelsea Clintons Metrodora Capital Pivotal Ventures Box Group and others to achieve this goal.
Key Responsibilities
Customer Operations 70
Implement and streamline clinical operational processes to ensure that our business foundation runs smoothly.
Respond promptly and professionally to customer inquiries ensuring a seamless customer experience.
Schedule providers to ensure users reliably receive care across 50 states 24/7 in 15 minutes or less.
Manage netnew credentialing and enrollment applications for our medical group and providers.
Own and scale our provider community strategy fostering engagement implementing best practices and balancing provider and business needs to drive retention and satisfaction.
Lead and evolve customer operations efforts setting KPIs designing scalable processes and delivering strategic business presentations to strengthen relationships and drive growth.
Special Projects & Strategic Initiatives 30
Lead datadriven reporting and insights presentations during teamwide allhands meetings providing strategic recommendations to inform decisionmaking.
Support moonshot initiatives by creating collateral soliciting feedback and participating in inmarket activities for our big ideas.
Collaborate on ad hoc projects to support gotomarket partnership initiatives and other strategic priorities.
Qualifications
3 years of work experience in operations or strategy at a highgrowth tech company or in a clientfacing role in consulting or investment banking
Outstanding communication skills both written & verbal
A capacity for and comfort with decisionmaking when you dont have all the information
The ability to work independently: you are at ease working in a fastpaced environment handling multiple projects and managing competing priorities
The ability to learn new platforms quickly and are technologicallysavvy
Attention to detail especially as it pertains to data and analytics
Proficiency in SQL or the ability to learn SQL quickly
Experience using data to make decisions and inform improvements in operational processes
A strong commitment to cultivating belonging equity and diverse perspectives in an earlystage company.
Weve got you covered
Competitive base salary. Compensation offered for this role will be based on multiple factors like experience and expertise.
Equity compensation. All of our offers include meaningful stock options.
Nonaccrual PTO. Take time off whenever you need it.
Medical insurance. We cover 75 of your premium and 50 of your dependents premiums.
Dental and vision insurance. We cover 100 of the premium for you and dependents.
One Medical membership. One Medical is a membersonly medical concierge platform accessible to all of our employees free of charge.
Retirement 401(k). Save for retirement through our plan through Slavic.
Workstation setup. We offer a onetime $250 stipend to make sure you can create a work environment that supports your unique needs.
Monthly book club lunches. Reimburse monthly audible lunch of your choice each month and enjoy it over Zoom with your lovely colleagues while discussing the book of the month.
Parental leave. Twelve weeks of paid leave after 1 year at the company.
Required Experience:
IC
Employment Type
Full-Time
