Supervisor Patient Access Services

Job Summary

Supervises revenue cycle activities to ensure coordinated and optimized patient access functions including but not limited to accurate patient registration insurance verification cost estimation patient prearrival preparation organization prearrival preparation financial counseling cash collection and revenue optimization. Primary responsibility for resources and functions supporting multiple sites and/or service lines.

Essential Functions

• Assumes daytoday accountability for the high quality delivery of patient access services through consistent application of policies procedures protocols and standards. Ensures Spectrum Health patient access services are provided in accordance with state and federal regulations organizational policy and accreditation/compliance requirements including accurate information validation eligibility authorization and medical necessity requirements of patient insurance accurate estimation and processing of patient financial payments. Ensures accurate and timely financial social or other Spectrum Health resource triage and referrals where appropriate.
• Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities recruiting training management and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; assisting in the creation and monitoring of budget; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals.
• Establishes and maintains effective working relationships within the organization communicating with staff management physicians and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication collaboration team building and professionalism.
• Ensures that processes and services are continuously monitored for quality cost effectiveness and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met.
• Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge of current payer requirements understanding of medical insurance and Patient Access Services processes. Engages in continuous study of professional field including implementing best practices maintaining professional competence and understanding industry trends.
• Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Patient Access for organizational or industry work efforts. Coordinates departmental program planning implementation and evaluation.
• Recruits trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager.
• Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
• Ondemand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
• Optional identity theft protection home and auto insurance pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• Associates Degree or equivalent education and experience
• 3 years of relevant experience related experience
• 3 years of relevant experience in a related field (e.g. patient access physician office management etc.

Preferred

• Bachelors Degree or equivalent
• Lead and/or supervisory experience
• Experience with ICD9/ICD10 and CPT coding
• CRTHealthcare Access Manager Certified UNKNOWN Unknown 1 Year

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• Ondemand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location