Overnight Valet Attendant Downtown Nashville Hotels
Overnight Valet Attendant Downtown Nashville Hotels
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Job Description
Job Details
Description
Job Title: OvernightGuest Service Associate
Department: Valet Parking Operations
Reports directly to: Guest Service Coordinator
Schedule: Full Time / PartTime
Status: NonExempt
Compensation: $7.25 $18.00 per hour PLUS daily Cash Tips and Bonus Opportunities
(Rates can vary by market / Tips based on service performance and customer interactions)
Where FiveStar Hospitality Meets Midnight Precision
Are you a night owl with a sharp eye for detail and a passion for premium service Were hiring Luxury Overnight Valet Attendants to support Nashvilles finest hotels after darkwhere professionalism safety and firstclass service never sleep.
As an overnight valet youll be the trusted point of contact for VIP guests ensuring every late arrival or early departure is smooth secure and welcoming.
Position Summary:
The Overnight Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles ensuring a positive guest experience. As the first and last point of contact this role creates a welcoming professional atmosphere while following all safety and operational procedures.
Primary Objective:
The primary objective of the Overnight Guest Service Associate is to provide courteous efficient and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests assisting with vehicle dropoff and retrieval managing traffic flow and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies operate vehicles with care and contribute to seamless highquality guest experience.
Duties and Responsibilities:
Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
Billing: Assist the hotel in the billing of valet service to the guest room.
Compliance: Maintain compliance with attendance and timekeeping policies including clocking in/out for shifts and breaks and accurately reporting tips.
Housekeeping: Keep valet areas clean organized and presentable always.
Customer Service and Teamwork: Handle challenging situations with professionalism resolve problems promptly and ensure highquality service. They balance individual responsibilities while fostering a positive team environment supporting colleagues and recognizing team accomplishments.
Attendance and Professionalism: Maintain regular attendance adhere to company policies and uphold PMC standards for safe and efficient parking operations. Arrive on time in full uniform and properly groomed before clocking in.
Schedule: This is an overnight 3rd shift/graveyard) position. Candidates must be able to reliably work overnight hours on a consistent basis.
Additional Responsibilities: Perform other tasks as needed to support the companys operational goals while remaining flexible and responsive to changing business needs. Attend the required staff meetings and complete all assigned training modules on time.
Qualifications
Knowledge Skills and Abilities
Competency Requirements
To perform this role successfully individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge skills and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education & Experience
- High school diploma or GED required.
- Previous customer service experience preferred.
- A helpful attitude and strong customer service mindset are essential.
Licenses & Background Requirements
- Valid drivers license and reliable transportation are required.
- Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
- Must successfully pass and maintain a clean background check.
- No special certifications required.
Core Competencies
Hospitality Customer Service & Communication
- Deliver exceptional guest service through clear professional communication and active listening.
- Create welcoming personalized interactions that reflect company standards and enhance the guest experience.
Organizational Support & Adaptability
- Adhere to company policies and procedures.
- Effectively adapt to changing environments and manage multiple responsibilities.
- Remain flexible and professional in the face of unexpected challenges.
Dependability & Safety
- Follow instructions maintain schedules and complete tasks on time.
- Adhere to all safety guidelines report unsafe conditions and use equipment properly to ensure a safe and efficient workplace.
Physical Demands & Work Environment
- Must be able to stand walk run short distances and lift up to 50 lbs. for extended periods.
- Work may take place in various weather conditions (heat cold rain etc..
- Maintain professional appearance including uniform and grooming standards.
- Must be available to work evenings weekends and holidays as needed.
- Work is performed in both indoor and outdoor settings including parking garages and active traffic areas.
- Role involves regular interaction with team members clients vendors and guests; use of communication tools (phones radios); and operation of moving vehicles.
Technology & Communication Tools
- Employees may be required to use personal cell phones for workrelated communication and access to work systems or applications.
- Reimbursement for workrelated phone use will be provided in accordance with company policy.
About Parking Management Company (PMC)
Parking Management Company (PMC) is a national leader in hospitalityfocused parking services. Headquartered in Nashville Tennessee PMC provides valet and selfparking management shuttle services event parking and porter/bell services across multiple industries including hotels resorts healthcare and event venues.
With a commitment to excellence and a guestfirst mindset PMC serves as an extension of the hospitality experiencedelivering seamless hightouch service to partners and guests alike.
How to Apply
If this sounds like the right opportunity for you wed love to connect! Apply today using our mobilefriendly application.
Ready to swap the ordinary for the extraordinary Click Apply Now and join the PMC family!
Pay Transparency Statement:
PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal state and local laws regarding pay equity and fair compensation.
Additional Compensation and Benefits:
- Health Benefits Medical vision and dental insurance Upon eligibility
- 401K Upon eligibility
- Supplemental Insurance Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities.
- Paid time off
- Paid training
- Tuition assistance through Bellevue University Up to $5250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Employee at Will:
Employment with PMC is on an atwill basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120day introductory period applies.
Fair Labor Standards Act (FLSA):
This position is classified as nonexempt under the Fair Labor Standards Act (FLSA) meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and onehalf times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workmans compensation laws.
Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave etc.
Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Employment Type
Full-Time
