Customer Solutions Manager Advanced Programs National Security Team National Security Team

Are you passionate about shaping the future of the National Security by paving the way for innovation through customer advocacy Do you have the program management and technical acumen to earn trust with executives and project team members alike Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector National Security team to help customers realize sustained business value by accelerating their cloud transformation journey.


Key job responsibilities
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services AWS partner solutions AWS best practices and other.

Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experiencebased accelerators training partners and other.

Governance: You establish and mature operating models / structures to drive scale and longterm success through the application of AWS frameworks and mechanisms.

Ownership: You establish ownership of specific programs who have already adopted AWS as a cloud service provider and expect a high level of support from AWS to maintain their footprint on AWS.

Divide and Conquer: In this role you will be expected to operate independently from others on your team in order to keep up with varying demands within your area of responsibility.

Diversification: In addition to your specific area of responsibility addressing key gaps which could benefit both internally and externally with customers will be key.

A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a diverse global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Daytoday you will balance your time between directly engaging with customers partners internal AWS teams and services to help our customers on their journey in the AWS Cloud.

You will work across AWS to apply your technical business and program management expertise to solve some of the most complex and challenging technology problems for our customers.

Working backwards from the customer you will define opportunities and understand associated business and technical risks that are strategic to the customers cloud journey including largescale migrations data analytics digital transformation and innovation business agility and other.

You will influence technical stakeholders partner with crossfunctional teams and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with and on behalf of your customer.

You create manage and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.

You will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams.

To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline you are expected to share best practice learnings into a reusable asset for internal reuse.

Seeking a candidate who is willing to pass the Certified Solution Architect Associate level within the 6 months of employment.

This position may require 10 15 travel dependent on geo and time of year.

This position requires that the candidate selected be a U.S. citizen must currently possess and maintain an active TS/SCI security clearance with polygraph.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Current active US Government Security Clearance of TS/SCI with Polygraph

PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.