STAGE - Product UX-UI Designer
STAGE - Product UX-UI Designer
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Job Description
AXA is becoming a sustainable techled company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation driving its concrete implementation globally at speed with a high quality of advisory and .
We are present across 17 countries with committed highly qualified teams. We leverage technology data sourcing security and investment allocation in a global way but also achieve economies of scale and synergies when necessary.
At AXA Group Operations we want to be recognized in three fields of action:
- Stateoftheart Data Technology to drive customer experience
- Stateoftheart Procurement & Sourcing to drive efficiency and better manage risks
- HighPerforming Global Team for stronger partnerships with AXA entities
As a worldleading insurance company we act for human progress by protecting what matters. With 153000 employees in 54 countries working with 105 million customers weve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values and together were nurturing a culture of
respect for each other for our customers and the communities around us. Join AXA and youll feel like you belong are included and can thrive. Youll be able to shape the way you work and truly grow your potential as you seek out new opportunities push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
We bring together the expertise cultural diversity and creativity of over 8000 employees worldwide and were committed to equal opportunities in all aspects of employment (gender LGBT disabled persons or people of different origins) and to promoting Diversity &Inclusion by creating a work environment where all employees are treated with dignity and respect and where individual differences are valued.
The division
Group CIO creates the link between technology and business strategy and priorities defines the technology operating model for AXA sets global and local architecture applications and infrastructure standards and leads the definition and of global technology strategy and technology lifecycle to enable innovation and business growth.
The department / team
Identity Global Products (IGP) is a large and global department in AXA Group Operations composed by 150 team members mandated to design implement deploy and operate globally shared products linked to identity & access management domain for:
Employees working for AXA
Users/partners working for AXA business
Customer users of AXA
In essence the IT Identity Department is the guardian of the companys digital identity ensuring the right people have the right access at the right time. Its a critical function that helps maintain the integrity confidentiality and availability of the companys information assets.
Currently transformed thanks to major IT transformation programs we aim to become leader on the market in terms of practices and technologies.
About the job
Job purpose
As an UX Design & Researcher Intern your main objective is to assist Product Managers Product Owners and Service Owners Communication & Event teams Product Adoption & Engagement teams for our 6 Global Products by on UX topics:
Enriching our knowledge of our users (persona user stories)
Continually improving UX experience: regularly capture and understand expectations and needs of our product users and consumers
Improve and foster usercentric culture with product teams. Indeed as part of our agile transformation the UX experience is a new consideration for many of product team members in their daily activities (mostly engineers or traditional project managers)
Main missions
Your responsibilities include:
Enriching our knowledge of our users (persona user stories)
o Continually improve our user knowledge (profiles/personas) by collecting user feedbacks performing user interviews understanding user behaviours etc. (created 6 months ago only)
o Develop endtoend user stories and storytelling (multiproducts)
Continually improving UX experience
o Maintain our website uptodate in alignment with information provided by Product teams with best UX practices (freshly created end 2024 by our UX designer) 1 000 users
o Conduct user research and usability testing to understand user needs pain points and behaviours
o Develop and optimize design workflows streamling the design process for efficiency and impact
o Define Voice of Customer regular events
Improve and foster usercentric culture with product teams
o Identify existing relevant trainings on UX design & research and build training contents adapted to our context when necessary to be implement to our overall training strategy
o Develop UX design & research methodologies and toolkits
o Coach our product team members on UX research
o Work closely with change & communication teams to ensure product & project communications are compliant with UX best practices and usercentric
o Advocate for the user in projects
During this internship you will develop key skills and expertise which will be valuable for your career on:
Project management
Product management (including agile methodology)
IT Operations and Service Management best practices
Usage of corporate tools (O365 JIRA Confluence ServiceNow Klaxoon etc.
Knowledge on identity solutions and cybersecurity
Analytics capacity and business understanding
Working in multicultural complex international and matrixial company
You will have also access to different elearning platforms (e.g. LinkedIn Learning) to upskill yourself on this different
About you
We are looking for someone with the following experience and skills:
Experience
Previous experience of UX design or research projects
Prevous experience in creating endtoend UX processes and workflow including user journeys tasks analysis
Technical skills
Microsoft Office (O365 Outlook PowerPoint Excel File)
PowerBI or equivalent
ServiceNow Jira and Confluence is a plus but not mandatory
Details focused but always keeping the highlevel picture to understand the purpose of his/her activities on the overall business objectives
Familiar with UX design and research processes and methodologies
Familiar with Agile framework and methodologies (backlog management sprint
Coding experience is a plus but not mandatory
Management of user community including driving problem calls communicating progress on issues & actions
Soft skills / transversal skills
Capacity to be autonomous and take lead/initiative to engage stakeholders and solve arising problems
Rigorous organized excellent time management
Problem solving including solving business and technical challenges critical thinking skills
Ability to document requirements for both technical and end user teams
Strong analytical skills and methodology
Teamwork and leadership skills
Ability to push ideas and solutions and projects endtoend
Skilled at working within a dynamic teamoriented collaborative environment.
Strong interpersonal oral communication ability to speak to technical and enduser audiences and listening skills with ability to demonstrate empathy
Ability to find creative solutions to meet or exceed business needs
Adept at reading writing and interpreting technical documentation and procedure manuals.
Selfmotivated and directed.
Fluent in English verbal and written French is a plus
Initiative mindset always keen to propose new ideas / things to try
Detailoriented: skilled at identifying and resolving the root cause of problems (bugs logic conflicts technical constraints etc.
Employment Type
Full-Time
