Junior IT Support Engineer
Junior IT Support Engineer
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
About Cognite
Embark on a transformative journey with Cognite a global SaaS forerunner in leveraging data to unravel complex business challenges through our cuttingedge Cognite Data Fusion (CDF) platform. We were awarded the2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization we stand at the forefront reshaping the future of Oil & Gas Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity and together we forge the path to a smarter more connected industrial future.
Learn more about Cognite here
Our values
Impact: Cogniters strive to make an impact in all that they do. We are resultoriented always asking ourselves.
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good fostering inclusivity and sharing responsibilities for challenges and success.
Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless) facing challenges headon and viewing setbacks as opportunities for growth.
Role & responsibilities
- Global Support: Manage and resolve 1st and 2nd line support tickets
- Service Desk Management: Support IT Operations in the Cognite Bengaluru office
- Access management for internal and thirdparty systems and applications.
- License management and processing requests
- User identity and group support
- IT hardware troubleshooting and handling requests
- Access management
- Resolve support issues related to Azure (Intune/Entra ID) Google Workspace Atlassian products (Jira Confluence) Slack and other SaaS applications
- Documentation: Document IT processes in our knowledge base
- Collaboration: Work closely with the organization to leverage expertise for efficient IT operations
HandsOn Support:
Technical Troubleshooting:
We believe most of these should match your experience
- Experience: 1 to 3 years of experience in IT operation support specifically 1st and 2nd line roles
- ITSM Tool Proficiency: Experience with ITSM tools preferably Jira Service Management
- Educational Background: A Bachelors or Masters degree in Information Technology or similar
- Has relevant experience in IT Operations
- Team Player: A collaborative spirit who loves to share inspire and work with colleagues
- Technical Skills: Relevant technical skills to contribute effectively to the teams tasks
- ServiceMinded: A serviceoriented mindset energized by interacting with colleagues
- Operating Systems: MacOS & Windows
- Security Tools: Microsoft Defender Intune Jamf Pro and Jamf Protect
- Productivity Suites: M365 Google Workspace
- Atlassian Products: Jira Confluence Trello
- SaaS Applications: Various thirdparty SaaS applications
- Identity Management: SAML SSO & SCIM
You do not give up easily and have the patience to troubleshoot:
Your collaboration skills and characteristics are shown by your ability to
- Enable grit in the team by creating a culture of persistence and passion to try and try again and get things done
- Be persistent and able to adapt when faced with unexpected challenges
- Display high energy in all endeavors
- Work independently but open and collaborative with own and other teams
- Takes responsibility and ownership
- Evaluate and help develop team members professional skills
Join the global Cognite community!
Join an organization of 70 different nationalities with Diversity Equality and Inclusion (DEI) in focus
ITPL office location (Bengaluru)
A highly modern and fun working environment with sublime culture across the organization follow us on Instagram @cognitedata to know more
Flat structure with direct access to decisionmakers with minimal amount of bureaucracy
Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere across industries
Join our HUB to be part of the conversation directly with Cogniters and our partners.
Hybrid work environment globally
Why choose Cognite
Join us in making a real and lasting impact in one of the most exciting and fastestgrowing new software companies in the world. We have repeatedly demonstrated that digital transformation when anchored on strong DataOps drives business value and sustainabilityfor clients and allows frontline workers as well as domain experts to make better decisions every single day. We were recognized as one of CNBCs top global enterprise technology startups powering digital transformation! And just recently Frost & Sullivan named Cognite a Technology Innovation Leader! Most recently Cognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins
Apply today!
If youre excited about the opportunity to work at Cognite and make a difference in the tech industry we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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