Front Office Supervisor
Front Office Supervisor
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!
The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a wellknown and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International cuisine. In addition the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station which connects to the London Underground network via Northern and Jubilee Line and London bus network via several bus routes it can be reached easily from almost every direction and distance.
A WORLD OF REWARDS
- Hourly Rate of 14.83
- Smart uniform provided
- Free and healthymealswhen on duty
- Grow your Career !
- Personal Developmentprogrammes designed to support you at every step of your career
- A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing
- Team Member Travel Program:discounted hotel nights plus 50 off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.
What will I be doing
- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for upselling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
- Assist with the implementation and achievement of departmental targets and objectives work schedules budgets and policies and procedures
- Monitor the appearance standards and performance of the Front Office Team with an emphasis on training and teamwork
What are we looking for
- Minimum 1 year reception experience
- Experience supervising people and leading teams
- Previous experience in a customerfocused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
