Assistant Food and Beverage Manager
Assistant Food and Beverage Manager
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Job Description
JOB SUMMARY
- Bonus Eligible
Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning maintains sanitation standards assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.
OR
2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
Handles employee questions and concerns.
Monitors employees to ensure performance expectations are met.
Provides feedback to employees based on observation of service behaviors.
Assists in supervising daily shift operations.
Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting DaytoDay Restaurant Operations
Ensures all employees have proper supplies equipment and uniforms.
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Assists in ensuring compliance with all restaurant policies standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Assists in achieving or exceeding budgeted goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with employees.
Meets and greets guests.
Assisting in Human Resource Activities
Supervises ongoing training initiatives.
Uses all available on the job training tools for employees.
Communicates performance expectations in accordance with job descriptions for each position.
Coaches and counsels employees regarding performance on an ongoing basis.
The hourly pay range for this position is $27.40to $29.33. In addition the position is eligible for an annual bonus. This position offers coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
