Nordic Technical Support- Sensus Product Systems
Nordic Technical Support- Sensus Product Systems
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1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Nordic Technical Support Sensus Product & Systems
As part of Xylem Sensus delivers advanced metering solutions for water and energy management. Sensus combines precision metrology with digital intelligence providing customers with smart data AMI/AMR solutions and connected infrastructure.
This role involves providing technical support for our customers and sales teams for resolving product and systemrelated inquiries. You will also support our customers with finding suitable products and solutions for their applications.
You will be a part of a new team tasked to build up our new Smart Metering Internation Nordic organization and will be working closely with the Nordic team as well as product managers business partners and production facilities in Europe.
Key Responsibilities
Provide technical support to customers direct accounts and distributors/partners and linked sales teams regarding Sensus metrology solutions projects and related projects including setup configuration and troubleshooting covering presales to aftersales processes.
Resolve Sensus product and system issues ensuring minimal disruption to operations.
Be the first line support for customer solutions and product claims in the Nordics.
Collaborate with crossfunctional teams (e.g. engineering IT customer service) to address technical challenges.
Maintain documentation of system configurations issues and resolutions.
Assist with system updates upgrades and integrations to enhance performance.
Offer training and guidance to users on system functionalities and troubleshooting.
Qualifications:
Technical experience with Sensus products and systems.
Strong troubleshooting and problemsolving abilities.
Familiarity with Sensus product management and system integration processes.
Good communication skills and the ability to work collaboratively.
Knowledge of relevant tools and technologies for system support.
This position requires a blend of product knowledge both regarding water and energy meters including communication modules as well as data collection devices and management systems technical troubleshooting expertise and understanding our products and AMR/AMI systems.
In addition to being a confident professional it is essential that you enjoy communicating and working with others. You are structured clear patient and passionate about technology. You are eager to learn independently yet can seek support when necessary.
Everyones equal value
We want people regardless of skin color age disability sexual orientation and gender identity to feel at home not just at Xylem but everywhere in the world. For us diversity equality and inclusion mean more than just a policy or a set of methods. Diversity equality and inclusion are fundamental parts of our corporate culture and a key to longterm growth.
Application
We look forward to receiving your application in English. Please note that we will be interviewing continuously which means that we may close the application process if we find the right candidate.
If you have any questions regarding this position please contact Recruiter Leila Sayyad.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Employment Type
Full-Time
