Site Services Engineer
Site Services Engineer
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Job Alert
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$ 83457 - 112912
1 Vacancy
Job Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932 our peoplecentered strategy has defined us and helped us grow a team that now serves over 180000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience backgrounds and skills to the university. And today were ready to expand our reach. All we need is you.
This position will be partially based in the following office location:
Manchester NHFor hybrid roles employees must be able to commute to Manchester NH on a regular basis.
The opportunity
The Site Services Engineer reports directly to the Manager of Site Services. You will assist the Site Services IT team supporting university infrastructure with the focus on technology that integrates with our locations. As the Site Services Engineer you will work in close collaboration with multiple other teams across the university solving business problems using technology models by analyzing recommending implementing and supporting solutions. This role is Hybrid requiring occasional onsite work in our Manchester NH headquarters office. #LIHybrid
What Youll Do:
- You will support and maintain the SNHU technology that powers our physical locations.
- You will be a contact for related incidents requests changes and problems following ITIL process.
- You will help manage multiple vendors and partners.
- You will support multiple reporting and data collections in respects to capacity lifecycle.
- You will support with managing badgeaccess related Infrastructure.
- You will help integrate building systems with existing network devices.
- You will help troubleshooting and resolution of escalated tickets and service requests.
- You will configure and maintain multiple types of IoT solutions and devices.
- You will configure and maintain university safety systems to support the Public Safety Department such as emergency and safety phone lines.
- You will work to independently develop and approach to situations.
- You will evaluate latest technologies and make recommendations for improvement.
- You will oversee the physical access and configuration needed for auditing and security of our physical ITS locations.
- You will create and present material to help inform decisions based on environment.
- You will create and maintain technical documentation detailing system requirements design implementation and administration procedures and architecture standards.
- You will respond during nonbusiness hours to critical issues.
- You will collaborate with university faculty ITS and the student population in a support role.
- You will communicate technical support to nontechnical personnel at all levels.
- Other responsibilities as assigned.
What Were Looking For:
- 3 years experience managing maintaining network systems and telecommunications technologies.
- 3 years experience supporting complex IT projects involving facilities physical infrastructure and large teams supporting building/office moves expansions and decommissions.
- Professional certification(s) like: Cisco Certified Network Associate or similar network certification.
- Experience with higher education industry facilities software systems.
We believe real innovation comes from inclusion where different experiences perspectives and talents are celebrated. So if youre wondering whether SNHU is right for you take the leap and apply. You might be just the person were looking for.
Compensation
The annual pay range for this position is $75528.00 $120865.00. Actual offer will be based on skills qualifications experience and internal equity in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $83457.00 $112912.00.Exceptional benefits (because youre exceptional)
Youre the whole package. Your benefits should be too. As a fulltime employee at SNHU youll get:
Highquality lowdeductible medical insurance
Low to nocost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employerfunded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
Employment Type
Full-Time
