IS Technician

Organisations dont innovate people do.

As part of our digital transformation business youll help clients unlock innovation embrace the future and change communities for good.

And well help you stimulate new thinking accelerate your career and connect you to projects that really matter.

Join our team of over 600 data scientists design thinkers immersive digital consultants project managers and innovators all working to create positive change for generations to come.

Who are we looking for

If you are looking to continue your career in IT consider this exciting opportunity at ourWaterloo ONoffice! We are currently looking for anISTechnicianto join our Information Services group providing deskside and remote support for GHDs computing environment to our staff in Canada.

Bring your curiosity and passion to the technical challenges we solve at GHD. Then see how everyone gets behind you.

With commitment theres no idea too big no dream too far. We strive to create opportunity for all. Giving you leading training and development programmes to accelerate your growth.

Come and see where your career can take you and the impact your commitment can make.

Lets solve the big problems together.

Working with an energetic and high performing team this position offers a variety of work and will see you involved in:

• Provide technical support for Server Workstations and Helpdesk
• Assist users with application and operating system problems and resolve their computing requirements in a timely manner
• Accurately log all client requests in the Service Desk ticketing system
• Diagnose and resolve client issues related to hardware telephone printers software etc. including upgrades
• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems Network Software Security etc. providing appropriate background information.
• Contribute to the closeworking and effective function of the IS team
• Be an active member of a supportive and customer serviceoriented team
• Maintenance of network & nonnetwork computers
• Follow standard Service Desk procedures IS Security administration access controls etc.
• Installation & control of approved software applications being used by the company if Help Desk is not able to complete the task
• Ensure that all issues logged are tagged tracked and resolved at the earliest to minimize downtime
• Perform asset management activities both hardware and software in accordance with GHD policies and procedures.
• Take ownership for own workload coordinating and monitoring specific tasks.
• Adherence to GHDs values Codes of Conduct Policies & Procedures
• Patient attitude and ability to communicate with users of varying expertise and seniority
• Take opportunities to educate and coach clients to increase their technical skills and encourage selfservice
• Highly organized and able to deliver outcomes through determining priorities
• Excellent problemsolving skills
• High level of selfmotivation
• Continually build your knowledge of GHDs business and technologies and keep up to date on industry trends and technologies.
• Have a sense of responsibility for own actions (managing self)

What you will bring to the team:

• Requires a postsecondary education in ITrelated Help Desk training and minimum 3 years of experience.
• Requires a demonstrable understanding of Windows 11 desktop environment and networking in a global corporate environment
• Ticketing systems; Service desk operations.
• Preparing equipment for new hire Onboarding
• Mobile devices with a strong understanding of iOS
• Microsoft M365
• Azure EntraID Active Directory and other Azure services
• Excellent Time Management and Organizational Skills
• Excellent Written and verbal communication abilities
• Positive attitude along with excellent communications skills
• Ability and interest in travelling to our Canada offices as required
• Valid drivers license
• Bonus skill: BiLingual French

#LITP1

As a diverse and inclusive organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.