Client Service Manager
Client Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Manager Professional Services
THE COMPANYLocated in Coppell Texas
Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design production and delivery of secure customer communications including invoices statements tax forms collection letters compliance notices and other businesscritical documents to any delivery channel including print electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.
THE POSITION Onsite 80
As a critical member of the Client Services Department the Client Manager will act as the main liaison
between our clients and Lanvera. A Client Manager is responsible for an assigned group of clients handling all aspects of Lanvera s wide service offerings. A successful candidate will be a proven team player with attention to detail organizational skills to manage tasks across different platforms and the ability to problemsolve.
JOB FUNCTIONS
- Maintain and nurture multiple client relationships at an operational level
- Continually look for new ways to work smarter increase effectiveness and improve client experience
- Partner with internal departments to resolve support tickets efficiently and with a high sense of urgency
- Provide client training and assistance with Lanvera products
- Proactively identify client issue trends evaluate client satisfaction and take action on these trends
- Address customer complaints by providing appropriate solutions and alternatives in a timely manner
- Provide client support after hours (support shifts) at month end rotating some evenings and/or some weekends.
- Encourage client feedback through regular contact or quarterly reviews
SKILLS & EXPERIENCE
- At least 23 years of client management experience Customer Service Oriented
- Bachelors degree required
- Excellent oral and written communication and interpersonal skills for interacting and collaborating with clients
- Ability to deescalate issues within an account
- Ability to manage competing priorities through to successful resolution
- Successful in fastpaced environments with tight deadlines
- Previous knowledge/experience in the tech industry is preferred or demonstrable ability to get up to speed on technology
COMPANY BENEFITS:
Lanvera offers excellent benefits including three weeks of PTO Health Insurance 401K with dollar matching profit sharing and longterm disability. We are also offering a monthly Gas Stipend.
Lanvera reserves the right to perform a Background Check on all candidates selected.
Required Experience:
Manager
Employment Type
Full-Time
