Support Engineer AVM AWS Security
Support Engineer AVM AWS Security
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-04-2025
Job Description
Amazon is seeking a Support Engineer to join the AVM (AWS Vulnerability Management) organization. Our organization is accountable for the endtoend software vulnerability lifecycle across all aspects of AWS. We are responsible for building the platform that monitors intelligence detects vulnerabilities drives remediation response and drives innovation to meet the scale and demand of all AWS customers. This role is is focused primarily on facilitating the remediation of vulnerabilities in 3rd party libraries frameworks and runtimes. It requires individuals who are passionate about diving deep to identify and build solutions that keep our customers safe.
This role is open in Austin TX.
Key job responsibilities
As a vulnerability management support engineer you will be primarily responsible for working with AWS internal services through a variety of contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide solutions for our service teams on how to remediate vulnerabilities. You will find ways to improve and automate our existing services and provide escalation and mentoring for junior team members. The right candidate for this position has a strong technical background in the software development lifecycle. They must be a lifelong learner embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. They will be customerobsessed always looking to understand customer pain points and find resolution quickly and completely. They will be passionate about finding innovative solutions and work proactively to solve potential problems and inefficiencies. And they must be able to communicate clearly and collaborate with others to deliver results with minimal supervision.
The successful candidate is one who loves working directly with software developers and system administrators to support and provide remediation guidance of vulnerabilities while understanding their needs and services. You will work directly with AWS service teams partner security teams and administrative teams to identify opportunities to improve our security posture. You will drive process improvements and work with service owners to help mitigate risk and support service teams on complex technical challenges.
A day in the life
AWS Security is on the leading edge of many security issues for a wide variety of platforms and technologies including cloud services Internet of things (IoT) identity and access management mobile devices virtualization and custom hardware all operating at massive scale. Our team drives large scale longterm programs across all of AWS.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Bachelors degree in computer science or equivalent
3 years of network and operating system support experience
3 years of database
3 years of information security and compliance experience
3 years of technical support experience
3 years of DevOps or software development experience
Masters Degree in Systems Engineering Computer Science or related field or relevant work experience
Proficient in at least one scripting language like BASH Python Perl etc.
Exposure to cloud computing concepts and design considerations
Deep handson expertise with many disparate AWS technologies.
Experience with vulnerability assessments tools like Qualys Rapid7 Nessus etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This role is open in Austin TX.
Key job responsibilities
As a vulnerability management support engineer you will be primarily responsible for working with AWS internal services through a variety of contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide solutions for our service teams on how to remediate vulnerabilities. You will find ways to improve and automate our existing services and provide escalation and mentoring for junior team members. The right candidate for this position has a strong technical background in the software development lifecycle. They must be a lifelong learner embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. They will be customerobsessed always looking to understand customer pain points and find resolution quickly and completely. They will be passionate about finding innovative solutions and work proactively to solve potential problems and inefficiencies. And they must be able to communicate clearly and collaborate with others to deliver results with minimal supervision.
The successful candidate is one who loves working directly with software developers and system administrators to support and provide remediation guidance of vulnerabilities while understanding their needs and services. You will work directly with AWS service teams partner security teams and administrative teams to identify opportunities to improve our security posture. You will drive process improvements and work with service owners to help mitigate risk and support service teams on complex technical challenges.
A day in the life
AWS Security is on the leading edge of many security issues for a wide variety of platforms and technologies including cloud services Internet of things (IoT) identity and access management mobile devices virtualization and custom hardware all operating at massive scale. Our team drives large scale longterm programs across all of AWS.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Bachelors degree in computer science or equivalent
3 years of network and operating system support experience
3 years of database
3 years of information security and compliance experience
3 years of technical support experience
3 years of DevOps or software development experience
Masters Degree in Systems Engineering Computer Science or related field or relevant work experience
Proficient in at least one scripting language like BASH Python Perl etc.
Exposure to cloud computing concepts and design considerations
Deep handson expertise with many disparate AWS technologies.
Experience with vulnerability assessments tools like Qualys Rapid7 Nessus etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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