Cloud Technical Account Manager ES - WWPS

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS AWS Enterprise Support Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Applicationlevel Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.

The TAM role is not directly hands on keyboard within the customers environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.

Your technical acumen and customerfacing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents tradeoffs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10 or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

About the team
Why AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

About AWS
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Inclusive Team Culture
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Work/Life Balance
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Mentorship & Career Growth
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Bachelors degree or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)
2 years of technical engineering experience
Experience in Information Technology operations
Current active US Government Security Clearance of TS/SCI with Polygraph

Understanding of the AWS WellArchitected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
Experience with development in a distributed systems environment
Experience with AWS services and/or other cloud offerings
Experience applying technical or operational expertise to identify balance tradeoffs and solve difficult challenges

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.